Tara Heinen
Omaha,NE
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management while removing obstacles for the front line associates.
Overview
19
19
years of professional experience
Work History
People & Project Manager in Operations
Mutual Of Omaha Insurance Company
Omaha, NE
12.2013 - 01.2024
- Collaborated with regional Customer Service Management team on long-term strategic planning initiatives for the organization (Workplace Solutions).
- Partnered closely with our Regional Sales Managers and their individual sales offices Customized each office and their different needs & regions.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages. (Agile Release Train)
- Drove continuous improvement of project/product by providing strong leadership.
- Provided frequent project updates to my leadership teams, informing on strategy, adjustments and progress. Multiple huddles a week to ensure we are in lock step with the Service Art.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Created team objectives and roles with specific goals customized to each individual strength's, ie . Project, Product , System, Contracts etc.
- Collaborated with Peer Manger weekly to discuss new opportunities, "start, stop, continue." Based on Customer and Associates feedback.
- Negotiated contracts with vendors on company objectives and budget constraints for a new product system. (ie. Dental)
National Account Manager
Mutual Of Omaha
Omaha, NE
01.2008 - 12.2013
- Developed and implemented strategic plans to grow national accounts.
- Supported sales team members to drive growth and development.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Collaborated with marketing team to create promotional campaigns for each account.
- Resolved customer complaints regarding sales and service.
- Identified needs of customers promptly and efficiently.
Staffing Consultant & Recruiting Specialist
Express Employment Professionals
Omaha, NE
01.2005 - 01.2008
- Tracked all activities related to recruitment such as interview scheduling, offer letters.
- Maintained an active network of contacts in the staffing industry to source qualified talent.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Assessed client needs and provided recommendations regarding appropriate staffing solutions.
- Collaborated with internal teams to ensure a seamless transition from recruitment to onboarding process.
- Collaborated with recruiting agencies to identify qualified candidates.
Education
Bachelor of Arts - Business Administration Minor in Psychology
University of MN Duluth
Duluth, MN05-1994
Skills
- Staff Management
- Agile Methodology
- Customer Relations Specialist
- Staff Retention
- Performance Improvements
- Cross-Functional Collaboration
- Processes and Procedures
- Budget Administration
- Conflict Management
- Performance Evaluations
Timeline
People & Project Manager in Operations
Mutual Of Omaha Insurance Company
12.2013 - 01.2024
National Account Manager
Mutual Of Omaha
01.2008 - 12.2013
Staffing Consultant & Recruiting Specialist
Express Employment Professionals
01.2005 - 01.2008
Bachelor of Arts - Business Administration Minor in Psychology
University of MN Duluth
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