Detail-oriented professional with over 25 years leading high-performing teams in fast-paced environments. Proven track record of driving sales growth, optimizing store operations and delivering exceptional customer service.
Overview
26
26
years of professional experience
Work History
General Manager
Gap
11.1999 - 01.2024
Led teams ranging from 15 to 65 sales associates and from 3 to 6 managers at 8 stores within company ranging in volume from $2M to $6M.
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing both store and organizational performance results.
Maximized efficiency by coaching and mentoring management and associates. Delivered year-end performance reviews and reward conversations with all levels of store team.
Drove year-over-year business growth while leading daily operations, strategic vision, and long-range planning.
Team Leader Manager
Mervyn's Department Store
08.1997 - 11.1999
Responsible for 4 departments within store; men's, children's, shoes and home fashions. Duties included scheduling, visuals and hitting department goals.
Established a culture of accountability within the departments teams, resulting in higher levels of individual responsibility towards achieving department goals.
Led employee relations through effective communication, coaching, training, and development.
Launched new in stock process that improved overall operational efficiency. One of 5 leaders in company to implement.