Summary
Overview
Work History
Education
Skills
Timeline
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TARA Howard

ANNA,TX

Summary

Competent Case Analyst bringing a wealth of experience in analyzing documentation to determine federal program eligibility. Offering excellent time management and interpersonal skills and a desire to work for the vendor team in order to expand the scope of understanding concerning the process and federal guidelines of this new legislation.

Overview

4
4
years of professional experience

Work History

Out of Network Programs Review Analyst

UnitedHealthcare
05.2022 - Current
  • Maintained compliance with applicable regulations and laws governing No Surprise Billing Act guidelines.
  • Complied with internal controls and government regulations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Maintained production levels averaging 2+ cases per hour.

Elite Advocate4Me Customer Service Rep

UnitedHealthcare
05.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

National Priority Service Response Team (NPRST)

United Healthcare
08.2019 - 05.2021
  • Fielded calls from members requesting supervisor assistance.
  • Provided problem resolution to complex queries and issues.
  • Acted as subject matter expert for tier 1 and 2 agents.

Education

Master of Arts - History

Southern Illinois University- Edwardsville
Edwardsville, IL

Skills

  • Customer Satisfaction
  • Creative Solutions
  • Data Integrity
  • Document Review
  • Report Findings
  • Regulatory Research
  • Federal Laws
  • Quality Deliverables
  • Resolve Complaints
  • Team Meetings
  • Client Correspondence
  • Medical Information Databases

Timeline

Out of Network Programs Review Analyst

UnitedHealthcare
05.2022 - Current

Elite Advocate4Me Customer Service Rep

UnitedHealthcare
05.2021 - 05.2022

National Priority Service Response Team (NPRST)

United Healthcare
08.2019 - 05.2021

Master of Arts - History

Southern Illinois University- Edwardsville

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TARA Howard