Tara Joshua
Lauderhill
Summary
Detail-oriented Healthcare Administrator skilled in supporting healthcare operations, scheduling, and patient records management. Knowledgeable in healthcare procedures and confidentiality standards, with a strong focus on customer service. Committed to enhancing patient support through effective organizational skills and meticulous attention to detail.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Collections Specialist
ICBD
12.2025 - 05.2026
- Managed collection of overdue accounts, ensuring timely payment and minimizing write-offs.
- Reduced delinquent accounts while providing professional customer service.
- Resolved patient account inquiries and billing discrepancies, enhancing customer satisfaction and trust.
- Maintained accurate account records to support financial reporting and compliance.
Insurance Verification Specialist
HCA Healthcare
12.2023 - 12.2025
- Verified authorization status to facilitate timely patient treatment and minimize delays.
- Conducted thorough insurance verifications to confirm patient coverage and reduce billing discrepancies.
- Verify insurance for ambulatory surgery center
- Collaborated with healthcare providers to resolve complex insurance issues, improving overall patient experience.
- Advised patients on out-of-pocket expenses to support informed financial decisions.
Prior Authorization Coordinator
VITAS Healthcare
09.2022 - 09.2023
- Obtain Prior Authorization for hospice.
- Streamlined prior authorization processes, enhancing efficiency and reducing turnaround times.
- Checked authorization status with insurance providers, ensuring timely processing of requests.
- Collaborated with healthcare providers to gather documentation, expediting approval timelines.
- Verified insurance and eligibility to facilitate accurate patient care.
Medical Billing and Collections Specialist
Nelson Psychological Services
10.2021 - 12.2022
- Resolved payment discrepancies through thorough investigation and documentation.
- Evaluated denied claims for appeal potential, enhancing reimbursement opportunities.
- Verified and corrected insurance details to ensure accurate billing.
- Posting payments to the clients' accounts
- Updating Credentialing with insurances
- Reading Explanation of Benefits.
Front Desk Receptionist
ENT and Allergy Associates of Florida
03.2022 - 09.2022
- Checked in patients at front desk, facilitating smooth office operations.
- Answered phones promptly to address patient inquiries and schedule appointments.
- Scheduled patient appointments, coordinating with medical staff to ensure timely access to care.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Prepared patient charts prior to visits, ensuring all necessary documentation was available.
- Processed authorizations and referrals, streamlining patient access to necessary services.
- Facilitated communication between patients and medical staff, improving overall service efficiency.
Front Desk Receptionist
Baylis & Brown Orthopedics
05.2021 - 12.2021
- Checked out patients, ensuring smooth transitions and satisfaction.
- Answered phones, checked faxes, and collected deductibles, facilitating effective communication and patient service.
- Coordinated appointment scheduling, ensuring optimal utilization of provider time.
- Scheduled follow-up appointments for patients in a timely manner.
- Posted payments to patients' accounts, maintaining accurate financial records and contributing to billing efficiency.
- Implemented electronic health record system improvements, streamlining data entry processes.
Front Desk/Receptionist
Sunlife
12.2020 - 04.2021
- Checking in Patients/Scheduling Appointments
- Answered incoming phone calls from patients and staff, facilitating effective communication.
- Collected copays and posted payments to accounts, ensuring accurate financial records.
- Scanned documents, checked faxes, and processed medical records requests to maintain organized patient information.
- Familiar with Gateway Intergy/EHR
Customer Service Representative
Centene Corporation-Sunshine State Health Insurance, Ambetter Insurance
03.2014 - 08.2019
- Provided accurate and appropriate, information in response to customer inquiries.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Assist members with pcp changes, pcp search, payments, providing benefits information.
- Assist Providers with Claim status, Appeal status, verifying authorization is on file.
- Assisting Providers with Denial Claims, Rejected claims, and paid claims.
Patient Access Specialist
Coral Springs Medical Center
06.2012 - 03.2014
- Registered patients in emergency department, facilitating timely and efficient intake.
- Verified patient insurance details to confirm coverage for services.
- Checked authorizations, confirming necessary approvals for seamless patient care.
- Resolved customer questions and complaints, ensuring satisfaction and trust.
Education
Associate's degree - Respiratory Therapy
Broward College
Davie, FL06-2028
Technical Diploma - Medical Billing & Coding
Florida Technical College
Cutler Bay, FL09-2022
Diploma - Medical Assisting
Florida Career College
Lauderdale Lakes, FL12-2020
Skills
Medical coding
- Insurance eligibility
- New patient chart preparation
- Written and verbal communication
- Account reconciliation
- Customer service
- Data entry
- Medical terminology proficiency
- HIPAA compliance
- Appointment scheduling
Certification
- CPR Certification
- Medical Coding Certification
- Medical Assistant Vocational Certificate
Timeline
Collections Specialist
ICBD
12.2025 - 05.2026
Insurance Verification Specialist
HCA Healthcare
12.2023 - 12.2025
Prior Authorization Coordinator
VITAS Healthcare
09.2022 - 09.2023
Front Desk Receptionist
ENT and Allergy Associates of Florida
03.2022 - 09.2022
Medical Billing and Collections Specialist
Nelson Psychological Services
10.2021 - 12.2022
Front Desk Receptionist
Baylis & Brown Orthopedics
05.2021 - 12.2021
Front Desk/Receptionist
Sunlife
12.2020 - 04.2021
Customer Service Representative
Centene Corporation-Sunshine State Health Insurance, Ambetter Insurance
03.2014 - 08.2019
Patient Access Specialist
Coral Springs Medical Center
06.2012 - 03.2014
Associate's degree - Respiratory Therapy
Broward College
Technical Diploma - Medical Billing & Coding
Florida Technical College
Diploma - Medical Assisting
Florida Career College