Tara S. Keith
Durham,NC
Overview
24
24
years of professional experience
Work History
Provider Support Assistant
Duke Health Systems
12.2023 - Current
- Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
- Schedule or arrange activities effectively; make and confirm travel arrangements as necessary; make appointments.
- File and retrieve records in accordance with established procedures and filing systems; research lost or missing records in accordance with established procedures.
- Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, memoranda, and reports or summaries.
- Performs various appointment and access-related duties to include, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
- Utilizes multiple technology applications and systems to perform scheduling tasks such as Maestro Care (Epic).
- Coordinate services across multiple Duke Health locations, departments and providers.
- Professionally and effectively, communicate verbally and in writing with patients, referring providers, colleagues, and Duke Providers.
- Send and collect referrals, patient records, and other documentation as requested by provider(s).
Finance Department
Lincoln Community Health Center
02.2018 - 12.2023
- Manage large amount of inbound and outbound calls in a timely manner.
- Follow communication 'scripts' when handling different topics.
- Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Communicate effectively with patients and medical staff to ensure quality healthcare.
- Coordinate the schedules of healthcare providers ensuring scheduling requirements are met.
- Create and manage scheduling databases and spreadsheets.
- Coordinate and schedule meetings, projects and conferences.
Patient Service Representative
Duke Health Systems
02.2018 - 01.2018
- Analyze insurance coverage and benefits for service to ensure timely reimbursement.
- Facilitate payment sources for uninsured patients.
- Determine if patient's condition is the result of an accident and determine the appropriate source of liability/payment.
- Admit, register and pre-register patients with accurate patient demographic and financial data.
- Resolve insurance claim rejections/denials.
- Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment.
- Fulfill patients requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
- Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high-risk balance accounts.
Service Access Team Leader
Duke Health Systems
02.2018 - 01.2018
- Supervise and coordinate a variety of functions with Patient Access Services relating to scheduling, registration, insurance and developing scheduling guidelines.
- Provide reporting documents to track the flow of patients and employee performance.
- Effectively manage provider schedules (Creating, Editing, Opening/Closing).
- Manage the day-to-day operations of a multi-queue call center. Ensure telephone access targets are met. Monitor and balance work load among staff.
- Perform regular quality review of work performed by schedulers. Identify trends and implement process improvements.
- Fulfill patients requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, payroll deductions, process adjustments, request refunds, and explain charity care policy and guidelines.
- Serve as an expert scheduling resource for multiple departments regarding algorithms, physician practice guidelines, and system functions.
- Coordinate and schedule multiple appointments accurately.
- Investigate scheduling issues and errors while troubleshooting the problem.
- Train new hires on departmental policies and computer programs.
- Lead in preparing or assisting with special projects and reports requested by management.
Certified Nursing Assistant
Brian Center of Durham
12.2001 - 02.2005
- Manage daily care of 8-12 patients including documentation of medical histories and vital signs.
- Oversaw the daily distribution of patients to nurses and verification of proper patient care.
- Train new hires on company policies, proper patient care, and emergency care plans.
- Assist residence in daily activities- personal hygiene, routine exercise, & feeding.
- Knowledge of sterile techniques and procedures.
Education
Hillside High School - undefined
Hillside High School
01.1997
Skills
- Professionalism and etiquette
- Resourcefulness and initiative
- Multitasking and time management
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Adaptability and flexibility
- Administrative procedures
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Timeline
Provider Support Assistant
Duke Health Systems
12.2023 - Current
Finance Department
Lincoln Community Health Center
02.2018 - 12.2023
Patient Service Representative
Duke Health Systems
02.2018 - 01.2018
Service Access Team Leader
Duke Health Systems
02.2018 - 01.2018
Certified Nursing Assistant
Brian Center of Durham
12.2001 - 02.2005
Hillside High School - undefined
Hillside High School