Dedicated security professional with expertise in CCTV monitoring, incident reporting, and conflict resolution. Proven ability to implement safety protocols and foster preparedness among staff.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Provider Support Assistant
Duke Health System
Durham, NC
12.2023 - Current
Provide comprehensive support to providers and team members, facilitating smooth daily operations.
Manage provider calendars, including scheduling, organize meetings and travel arrangements.
Perform various appointment and access-related duties to include, but not limited to, scheduling, rescheduling, general appointment information, and directions.
File and retrieve records in accordance with established procedures and filing systems; research lost or missing records.
Coordinate services across multiple locations, departments and providers.
Perform clerical and typing tasks involved in processing varied office materials such as form letters, requisitions, and reports or summaries.
Send and collect referrals, patient records, and other documentation as requested by providers.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Scheduling Assistant
Lincoln Community Hospital
Durham, NC
02.2018 - 12.2023
Coordinated scheduling across multiple departments to optimize workflow and resource allocation.
Managed calendar systems to ensure timely appointments and meetings for executives and teams.
Trained new staff on scheduling protocols and system navigation to promote effective use of resources.
Analyzed scheduling patterns to identify opportunities for process improvements and cost savings.
Collaborated with cross-functional teams to create comprehensive schedules
Managed sensitive information discreetly while ensuring accurate record-keeping practices were maintained throughout the department.
Assisted in resolving scheduling conflicts by collaborating with team members and providers.