Summary
Overview
Work History
Education
Skills
Timeline
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Tara Koester

Mattoon,IL

Summary

Driven professional with a proven track record at various jobs, willing to learn anything. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Aspen Dental
06.2020 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Handled customer service inquiries in person, via telephone and through email.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

CNA

Sarah Bush Lincoln Health Center
10.2017 - 06.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

CNA

Peterson Healthcare
06.2015 - 10.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

CNA Certificate -

Lake Land College
Mattoon, IL

Neoga Jr/Sr High School
05.2013

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Insurance verifying
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Intake
  • Payment Collection
  • Scheduling appointments
  • Office Administration
  • Data entry proficiency
  • Phone and Email Etiquette
  • Multitasking and Organization

Timeline

Patient Service Representative

Aspen Dental
06.2020 - Current

CNA

Sarah Bush Lincoln Health Center
10.2017 - 06.2020

CNA

Peterson Healthcare
06.2015 - 10.2017

CNA Certificate -

Lake Land College

Neoga Jr/Sr High School

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Tara Koester