Tara Kuhns

• Lead daily operations for affordable housing programs serving more than 7,000 participants while overseeing 30+ employees across multiple departments.

• Manage competing operational priorities and regulatory deadlines while maintaining accuracy, efficiency, and compliance.

• Implement HUD and MSHDA policy updates and ensure adherence to federal and state program requirements.

• Lead quality assurance reviews and operational audits that strengthen program integrity and improve workflow efficiency.

• Train and mentor 17 employees, helping develop consistent procedures, strong performance, and regulatory compliance.

• Conduct orientation briefings for new participants, explaining program requirements, responsibilities, and available resources.

• Serve as the primary point of contact for participants, landlords, and community partners, resolving complex issues through effective communication and problem-solving.

• Partner with executive leadership on hiring, onboarding, operational improvements, and department initiatives.

• Continuously identify opportunities to streamline processes, improve collaboration, and enhance customer service.

• Managed all aspects of affordable housing operations, including leasing, occupancy, income verification, inspections, collections, and resident relations.

• Supervised office and maintenance staff while coordinating vendors, contractors, and community partners.

• Balanced resident needs with operational priorities and compliance deadlines while delivering exceptional customer service.

• Managed participant files and documentation to ensure compliance with HUD regulations and required timelines.

• Completed eligibility reviews, income determinations, rent calculations, participant placements, and lease-up activities.

• Maintained accurate records while meeting strict compliance deadlines and resolving participant concerns.