Tara K. Wright
Georgetown,TX
Summary
Dynamic professional with over 15 years of experience specializing in business development, B2B applications, and system process enhancements. Proven ability to cultivate trusted relationships with internal stakeholders and strategic external partners, driving continuous revenue growth and delivering best-in-class systems. Expertise in leveraging technology to streamline processes and elevate service quality for end consumers. Committed to fostering collaboration and innovation to achieve outstanding results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Channel Ops Systems Integration Program Manager
Apple
02.2020 - Current
- Managed operational functions of AMR and ALAC B2B applications to optimize performance and support $1B+ annual revenue generation.
- Facilitated external partner onboarding processes to ensure seamless API and EDI integration, user acceptance testing, and adherence to all business, technical, and regulatory requirements.
- Directed operations of B2B global payment systems, empowering external partners to offer upfront and recurring subscription payment solutions to end consumers.
- Engaged with sales, finance, and various stakeholders to advance business initiatives aimed at increasing attach rates, broadening product offerings, and optimizing system functionalities.
AppleCare Technologies BPR Project Manager
Apple
01.2016 - 02.2020
- Facilitated capital planning processes to align system capabilities with current and future business needs through comprehensive requirements gathering and strategic analysis.
- Managed project timelines, identified risks, and controlled budgets while facilitating change management activities to drive timely and cost-effective project delivery.
- Directed multiple projects concurrently, ensuring task prioritization aligned with urgency, resource allocation, and strategic organizational goals.
- Led post-project reviews to foster a culture of continuous improvement, focusing on lessons learned and the development of best practices.
AppleCare Technologies Systems QA Vendor Manager
Apple
07.2012 - 01.2016
- Established and nurtured strategic vendor alliances to improve collaboration and elevate service delivery standards.
- Analyzed service requirements and negotiated contracts to ensure cost-effective solutions and beneficial terms.
- Assessed vendor performance data to pinpoint improvement opportunities and optimize processes.
- Developed and integrated outsourcing frameworks for regression testing, enhancing operational efficiency within the systems quality assurance team.
Supply Chain IT Project Manager
Hewlett-Packard Inc
01.2011 - 07.2012
- Delegated incoming service tickets for 12 business applications to developers while monitoring progress and ensuring timely resolution within service level agreements.
- Directed team of developers through testing phase of multiple cross-functional projects utilizing agile methodologies.
- Coordinated efforts with business and IT stakeholders to ensure effective implementation of SDLC methodology throughout the global supply chain IT framework, including delivering comprehensive training sessions to over 600 people.
- Managed resource allocation, ensuring 80+ team members were correctly documented in staffing profiles for effective project reporting.
Management Consulting Business Analyst
Accenture
03.2010 - 12.2010
- Provided comprehensive administrative support for extensive global SAP implementation, ensuring effective training delivery to over 100,000 end users.
- Assessed participant feedback to identify curriculum improvement opportunities and determine additional training requirements.
- Developed and executed monthly training programs for management consulting new hires in AMR, emphasizing essential concepts of business process design and effective use of process flow diagrams.
Business Analyst Intern – Virtual Reality Platform
Procter & Gamble
06.2009 - 08.2009
- Executed feasibility assessment for integrating camera input-based gesture recognition with 21 large-scale 3D visualization studios for packaging and consumer research.
- Analyzed custom-developed virtual applications for compatibility with Windows 7 operating system and proposed halting camera input gesture recognition until technology evolves to lower associated costs and risks.
- Designed and launched a comprehensive portfolio management dashboard to facilitate management in tracking quality delivery metrics for ongoing projects in virtual reality platform group.
Education
Master of Science - Management Information Systems
The University of Alabama
Tuscaloosa, AL12.2009
Bachelor of Science - Consumer Science
The University of Alabama
Tuscaloosa, AL12-2008
Bachelor of Science - Computer Science
DeVry University
Online06-2017
Skills
- Problem-solving
- Strategic planning
- Process improvement
- Team leadership and direction
- Decision-making
- Program leadership
- Operations management
- Stakeholder communications
- Partnership development
- Quality assurance
- Business development
- Remote team management
- Regulatory compliance
- Business systems
- Systems optimization
Certification
- Stanford Certified Project Manager (SCPM) Completion Date: June 2017
- Project Management Professional (PMP) Certified through Project Management Institute, 2012 - 2023
Timeline
Channel Ops Systems Integration Program Manager
Apple
02.2020 - Current
AppleCare Technologies BPR Project Manager
Apple
01.2016 - 02.2020
AppleCare Technologies Systems QA Vendor Manager
Apple
07.2012 - 01.2016
Supply Chain IT Project Manager
Hewlett-Packard Inc
01.2011 - 07.2012
Management Consulting Business Analyst
Accenture
03.2010 - 12.2010
Business Analyst Intern – Virtual Reality Platform
Procter & Gamble
06.2009 - 08.2009
Master of Science - Management Information Systems
The University of Alabama
Bachelor of Science - Consumer Science
The University of Alabama
Bachelor of Science - Computer Science
DeVry University
Honors and Actvities
- The University of Alabama Management Information Systems Alumni Advisory Board Member (2025 - Present)
- Women in Information Technology Alumni Sponsor
- Capstone Mentoring Information Systems Society
- D.C. Analyst Action Team Community Service Committee (2010)
- Procter & Gamble IT Elite (2008)
- The University of Alabama Student Media Sports Editor
- Dean's List
- MIS Forum P&G and Energen Scholarships Recipient