Tara Mahon
Philadelphia,PA
Summary
Dynamic, dependable and driven hospitality professional with a charismatic and engaging demeanor. Service Professional successful providing efficient, high-quality customer service to guests and expertise in personnel development, team collaboration and resolving issues with customers, fellow team members and management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server, Assistant to Beverage Manager
Barclay Prime, Starr Restaurant Organization
08.2009 - Current
- Demonstrates outstanding customer service skills in dealing with demanding customer base
- Develops and maintains relationships with regular guests by prioritizing and assisting with requests for reservations, events, celebrations and special accommodations
- Actively participates in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by restaurant as whole
- Responsible for conducting weekly wine and bar inventories for extensive 500+ bottle/beverage program
Serve
Jean-Georges, The Four Seasons
06.2019 - 03.2020
- Participated in logistically challenging and extensively detailed opening of both restaurant and hotel
- Successfully completed a rigorous training period consisting of policies and standards for two exclusive brands (Jean-Georges and Four Seasons)
- Provided highest level of service to all guests through efficient execution and professional communication while navigating and assisting multiple levels of management
Property Manager, Sale & Rental Assistant
Allan Domb Real Estate
02.2010 - 06.2013
- Worked directly with CEO, Sales and Rental Agents and Accounting Department in preparation, processing and execution of Residential and Triple Net Commercial leases for 1000+ properties
- Responsible for managing Lease Renewal Process including direct mailings to tenants and negotiating rent prices and lease terms based on current market conditions to reduce vacancy rates
- Communicated and coordinated projects and contracts directly with owners, tenants, condominium building faculty (22 buildings total)
- Managed contractors in facilitating maintenance, move-in punch lists and construction/renovation projects
- Negotiated contractor and vendor pricing on projects within specified budget guidelines and processed invoices for Property Management and Realty properties
Server
Osteria Via Stato, Lettuce Entertain You Enterprises, Inc.
06.2008 - 08.2009
- Successfully completed rigorous training period and passed necessary food and wine exams
- Performed highest level of customer service to diverse and clientele
Reservationist, Hostess, Food Runner, Server
Buddakan Restaurant, Starr Restaurant Organization
11.2005 - 06.2008
- Consistently demonstrated fine dining service standards to challenging client base
- Routinely managed 4 phone lines and average of 300 calls per day into restaurant reservation lines
- Promoted to Food Runner within 6 months passing a rigorous menu exam that required extensive knowledge of menu items, food ingredients, allergens
- Promoted to Server which required the passage of bar and wine exam and service test with executive management
Intern, Corporate Relations Department
PECO, An Exelon Company
09.2006 - 02.2007
- Organized and managed diverse array of projects including company-sponsored community service events and local community-based dinners
- Maintained agenda calendars and compiled current project reports for four Department Directors
- Responsible for collecting, organizing and inputting electronic billboard and print advertising on weekly basis
- Skillfully negotiated highly political office environment.
Education
Bachelors of Science - Business Administration and Marketing
Drexel University
Philadelphia, PA03.2008
Skills
- Service prioritization
- Sales expertise
- Attention to Detail
- Time Management
- Banquet Coordination
- Relationship Building
- Kitchen Operations
- Guest Relations Management
- Teamwork and Collaboration
- Willing to Learn
Skills Certifications
Highly proficient in Microsoft Office
Strong professional communications skills, especially in customer-service driven environments
Aptitude to learn and execute new tasks quickly
Steadfast in fast-paced and challenging work environments
Ability to multitask and balance priorities to successfully fulfill goals
References
References available upon request
Certification
Certified Sommelier, Court of Master Sommeliers
Board Member, Action Scholarship Fund, Action Karate
The Action Scholarship Fund holds fundraising events that directly benefit families and youth participants experiencing financial hardships. The board determines the scholarship distributions, handles event coordination and meets regularly to brainstorm new and innovative fundraising strategies.
Timeline
Serve
Jean-Georges, The Four Seasons
06.2019 - 03.2020
Property Manager, Sale & Rental Assistant
Allan Domb Real Estate
02.2010 - 06.2013
Server, Assistant to Beverage Manager
Barclay Prime, Starr Restaurant Organization
08.2009 - Current
Server
Osteria Via Stato, Lettuce Entertain You Enterprises, Inc.
06.2008 - 08.2009
Intern, Corporate Relations Department
PECO, An Exelon Company
09.2006 - 02.2007
Reservationist, Hostess, Food Runner, Server
Buddakan Restaurant, Starr Restaurant Organization
11.2005 - 06.2008
Bachelors of Science - Business Administration and Marketing
Drexel University
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