TARA MAKI
Cranston,RI
Summary
Detail-oriented Reception Tech with expertise in compliance and documentation. Proven ability to train new team members and enhance operational procedures, contributing to improved customer satisfaction and safety in donor processing.
Overview
17
17
years of professional experience
Work History
SR. RECEPTION TECH
CSL PLASMA
Johnston, RI
10.2023 - Current
- Processed donor information accurately using electronic health record systems.
- Ensured compliance with safety protocols and quality standards during collection procedures.
- Assisted in training new team members on operational procedures and customer service techniques.
Customer Service Representative
AAA
Providence, RI
10.2021 - 10.2022
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Processed membership applications and renewals accurately, ensuring compliance with company policies.
- Collaborated with team members to streamline processes, improving response times for customer service requests.
SALES ASSOCIATE
ALLIANCE SECURITY
Cranston, RI
02.2009 - 09.2021
- Cultivated strong customer relationships to enhance satisfaction and loyalty.
- Delivered product demonstrations, informing customers about features and benefits.
- Assisted in training new sales associates on product knowledge and sales techniques.
- Achieved consistent sales targets through effective communication and negotiation skills.
Education
High School Diploma -
CRANSTON HIGH SCHOOL WEST
Cranston, RI06-1996
High School Diploma -
CRANSTON AREA CAREER AND TECHNICAL CENTER
Cranston, RI06-1996
Skills
- Document preparation
- Front desk operations
- Initiative-taking
- Confidentiality handling
- Greeting and seating clients
- Data inputting
- Documentation and reporting
- Service-oriented mindset
Timeline
SR. RECEPTION TECH
CSL PLASMA
10.2023 - Current
Customer Service Representative
AAA
10.2021 - 10.2022
SALES ASSOCIATE
ALLIANCE SECURITY
02.2009 - 09.2021
High School Diploma -
CRANSTON HIGH SCHOOL WEST
High School Diploma -
CRANSTON AREA CAREER AND TECHNICAL CENTER