Cheryl Durham

• Managed patient check-in and appointment scheduling to optimize clinic workflow.
• Enhanced patient experience by addressing inquiries and resolving issues promptly.
• Conducted thorough pre-donation screenings ensuring compliance with safety protocols.
• Trained new staff on operational procedures and customer service standards.
• Maintained accurate records of donor information in electronic health systems.
• Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

• Streamlined documentation processes, enhancing efficiency and reducing turnaround time for project deliverables.
• Developed comprehensive documentation for internal processes and user manuals.
• Collaborated with cross-functional teams to ensure accuracy and consistency in technical content.
• Created templates and guidelines to standardize documentation practices across various departments.
• Led training sessions on best practices for documentation, improving team compliance and quality of outputs.
• Assisted in training new team members on documentation standards and processes, fostering a collaborative work environment.

Certified Nursing Assistant

Surgical Technician