SAMANTHA ALCALA
Medical Reception
Mcallen ,Tx
Summary
Energetic and compassionate professional with talent for empathetic communication and patient support. Comprehensive understanding of healthcare protocols and patient care standards, combined with adeptness in medical documentation and scheduling. Committed to enhancing patient experiences and ensuring seamless care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Reception
Dr. Amador
01.2024 - 11.2025
- Responsibilities include greeting and registering patients, answering, and directing phone calls, scheduling appointments, collecting copays and deposits, inquiring on insurance eligibility and benefits, referrals, and other clerical duties such as scanning, faxing, and data entry.
Medical Assistant/Medical Reception
Valley Ear Nose and Throat
11.2021 - 11.2022
- Responsibilities include greeting and registering patients, answering, and directing phone calls, scheduling appointments, collecting copays and deposits, inquiring on insurance eligibility and benefits, referrals, and other clerical duties such as scanning, faxing, and data entry. Triaging patients, prepping injections for the doctor and assisting doctor in minor procedures.
Medical Assistant/Receptionist
Nelson, Kalaf MD
05.2017 - 06.2021
- Duties include the responsibility in coordinating the daily administration of doctors, staff, visitors, and patients. Scheduling appointments, responding to patient inquiries, handling patient flow, and monitor medical stock and supplies.
Cashier
Sam's Club
09.2017 - 05.2018
- Handling consumer transactions using cash, credit, or checks. Scanning products and taking payments, providing change, receipts, refunds, or tickets as needed.
Education
Medical Assistant - Medical
South Texas Vocational Institute
McAllen, TX07.2019
GED -
South Texas Vocational Institute
McAllen, TX07-2019
Skills
- EKG
- Triage
- Medical Records
- Suture Removal
- Phlebotomy
- Autoclaving
- Urine Analysis
- Eye and Ear Lavage
- Appointment Scheduling
- Management/Lead
- Cash Handling
- Inventory
- Bilingual
- Microsoft
- Outlook
- Numeric Key
- Fluent in two languages
- CUSTOMER SERVICE
- Reception skills
- Medical sample collection
- Medical communication protocols
- Medical appointment scheduling
- Medical record review
- Medical order implementation
- Reception expertise
- Medical equipment cleaning
- Reception support
- Medical chart documentation
- Medical device software
- Medical data entry
- Understanding medical terminology
Certification
- OSHA Compliance
- Cardiopulmonary Resuscitation/BLS
- Health Insurance Portability Accountability Ace
- GED
Timeline
Medical Reception
Dr. Amador
01.2024 - 11.2025
Medical Assistant/Medical Reception
Valley Ear Nose and Throat
11.2021 - 11.2022
Cashier
Sam's Club
09.2017 - 05.2018
Medical Assistant/Receptionist
Nelson, Kalaf MD
05.2017 - 06.2021
Medical Assistant - Medical
South Texas Vocational Institute
GED -
South Texas Vocational Institute