Tonia Fryman

• Efficiently manage patient appointments and records, ensuring high accuracy and attention to detail
• Streamline front desk operations, enhancing patient satisfaction and reducing wait times
• Provide empathetic patient support, assisting with inquiries and improving service quality
• Work closely with healthcare staff to optimize appointment scheduling and patient flow
• Increased patient throughput by optimizing check-in processes
• Elevated patient care by providing timely and accurate information.
• Answered phone calls and messages for 6-physician Family and Pediatric medical facility, scheduling appointments, and handling patient inquiries.

Covid Shut Down the Cafe at Cintas where I was working. I was pregnant at the time, and I delivered in March of 2021. I was the caregiver for both my parents when they both was diagnosed with Covid and then the loss of my Father in October 2021.

• Coached team alongside chef-partner to uphold performance standards
• Implemented safety and sanitation protocols to safeguard staff and guests
• Continuously inspected food quality to ensure customer satisfaction
• Introduced new recipes, training staff on precise cooking techniques.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Handled and stored food to eliminate illness and prevent cross-contamination.

• Respond to customer inquiries quickly via phone, email, or in-person
• Greet all guests with warm, friendly welcome
• Perform opening and closing duties
• Maintain safe, fun working environment
• Receive, verify, and report payments
• Train new hires, ensuring compliance with all regulations and standards
• Handle busy, multi-line phone system.

• Record all messages and deliver in a timely fashion
• Address any student behavioural problems, calming disruptive students and escalating to principal as needed
• Administered quizzes and exams to test students' understanding of material, scheduling follow-up lessons on commonly missed topics
• Supervised quiet reading time, group discussions or educational videos based on material
• Supervise tests, quizzes and in-class projects, maintaining a quiet and focused environment
• Address concerns promptly and adapt lessons to each student's needs
• Communicated clearly with parents and teacher to fully understand student needs
• Followed outlined lesson plans in a variety of subjects and grade levels (5-8)
• Communicate effectively with teachers, counselors and parents to determine the best way to present information for individual class needs.

• Provided patients with assistance with personal care, activities of daily living, and transfers/transport
• Offered care and companionship to support homebound clients with mental or physical limitations
• Performed basic housekeeping and prepared food to support client needs
• Reported findings or changes in physical, mental and emotional conditions to nursing staff
• Observed or suspected changes in resident condition to swiftly communicate to supervisor
• Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals
• Kept clients mobile using training in safe mobility assistance.

• Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
• Took on additional administrative tasks and clerical support
• Kept office appearance and front desk clean and orderly
• Protected confidential guest and business information
• Input and classified business data in patient charts for storage, retrieval, and archiving
• Coordinated master calendar, including scheduling appointments, meetings and events for staff
• Greeted people upon arrival and provided directions to specific destinations.

• Managed customer calls efficiently in a fast-paced call center environment
• Maintained customer satisfaction by addressing customer needs and resolving concerns
• Compiled customer feedback to recommend improvements to management
• Documented, researched, and resolved customer service issues.