TARA MARTINEZ

• Assisted owner with setting up (new location) up and organizing office
• Assisted owner with books using QuickBooks
• Input data for books
• Picked up/dropped off products to accounts and customers
• Picked up/dropped off customer vehicles for concierge service
• Received and inputted payments from customers
• Handled 20 or more insurance claims with adjusters/insurance company for PDR
• Advertised and sought out accounts for business successfully closed 5 or more
• Worked in shop detailing vehicles 5 plus cars per day
• Trained in rock chip repair and ceramic coatings.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Collected, completed, and processed lease applications. High closing %
• Trained leasing professionals on regulatory requirements, company policies, and office procedures.
• Managed daily and weekly marketing and leasing plans.
• Established key relationships with potential leasers and renters.
• Monitored performance of individual leasing agents and coached on successful strategies.
• Communicated effectively with owners, residents, and on-site associates.
• Created, coordinated and engaged in marketing campaigns.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Created and submitted daily reports on leasing activities.
• Explained terms of lease and amounts to be paid to tenants.

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Communicated effectively with owners, residents, and on-site associates.
• Planned special events such as lotteries, dedications and project tours.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

• Answered Phone Calls
• Kept up with change ownership transition
• High closing ratio
• Qualified prospects income verification and performed background check/credit check.
• Replied to emails/ Followed up with prospects
• Negotiate Lease contracts
• Provided Customer service to all residence
• Gave future residence tour of property
• Filed residence folders according to unit number
• Advertised 25 plus craigslist ads and other leasing websites
• Assisted Residents with questions regarding lease
• Collected Rent, added charges/fees.