Tara McCray
Memphis
Summary
Accomplished professional known for exceptional organizational leadership and staff development. Experience in implementing strategic operational plans that improve efficiency and foster a positive work environment, ready to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Hybrid Director of Administration
BRILLIANT MINDS DEVELOPMENTAL CENTER
Memphis, TN
04.2021 - 02.2026
- Streamlined communication processes between staff, parents, and external stakeholders to improve collaboration.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Improved interdepartmental communication by organizing regular meetings, workshops, and team-building activities.
- Assisted in strategic planning efforts by providing detailed analysis of operational trends and potential areas of improvement.
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
- Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
Hybrid Director of Administration
Tlc Academy For Young Children
Arlington, TX
01.2018 - 02.2021
- Developed and implemented operational policies to enhance administrative efficiency across all departments.
- Streamlined communication processes between staff, parents, and external stakeholders to improve collaboration.
- Led training sessions for administrative staff on best practices in record-keeping and compliance regulations.
- Managed budgeting and financial planning for multiple programs, ensuring alignment with organizational goals.
- Oversaw enrollment processes, enhancing family engagement through personalized outreach strategies.
- Coordinated cross-departmental initiatives aimed at improving service delivery and child development outcomes.
- Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
Customer Service Associate Team Leader
Walmart
Memphis, TN
08.2014 - 11.2017
- Led team of associates in delivering exceptional customer service experiences.
- Implemented training programs to enhance staff performance and product knowledge.
- Developed strategies to resolve complex customer issues effectively and efficiently.
- Mentored new team members, fostering a collaborative learning environment.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
- Participated in continuous improvement initiatives aimed at refining processes for better customer outcomes.
Education
Bachelor's Degree -
Jackson State University
Jackson, Mississippi, MSHigh School Diploma -
O'Bannon High School
Memphis,TN05-2001
Skills
- Organizational leadership
- Relationship building
- Customer relations
- Office management
- Schedule management
- Policy implementation
- Staff development
- Human resources management
- Cross-functional coordination
- Data analysis
- Administrative management strategies
Timeline
Hybrid Director of Administration
BRILLIANT MINDS DEVELOPMENTAL CENTER
04.2021 - 02.2026
Hybrid Director of Administration
Tlc Academy For Young Children
01.2018 - 02.2021
Customer Service Associate Team Leader
Walmart
08.2014 - 11.2017
Bachelor's Degree -
Jackson State University
High School Diploma -
O'Bannon High School