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Tara McCrudden
Macedonia,OH
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
16
16
years of professional experience
Work History
Technology Coordinator
Comfort Systems USA Ohio
Oakwood Village, OH
11.2022 - Current
- Coordinate daily dispatch operations for six technicians to ensure timely service.
- Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
- Provide exceptional customer service, addressing inquiries and resolving concerns promptly.
- Create and maintain customer accounts and location files in ERP.
- Manage payroll processing and reporting for Technology Controls technicians to ensure timely and accurate employee compensation.
- Manage the procurement process from requisition to receiving, ensuring timely deliveries and accurate invoicing.
- Develop and maintain strong relationships with key suppliers to facilitate collaboration and efficiency.
- Conduct research to identify best products from vendors and better pricing options.
- Maintain database of parts and vendors for department.
- Maintain accurate inventory records while supporting physical inventory counts and adjustments as required.
- Work with sales staff to create customized preventive maintenance programs tailored to the specific needs of each customer.
- Create new Agreements and process Agreement renewals in ERP for customer accounts.
- Create proposals and coordinate with customers to meet their unique needs, specifically for security systems.
- Optimized proposal creation process by developing customizable templates that improved efficiency.
- Manage reporting, documentation and recordkeeping requirements for department.
Dispatcher
Comfort Systems USA Ohio
Oakwood Village, OH
01.2020 - 11.2022
- Coordinated daily dispatch operations for approximately 30 technicians to optimize service efficiency and response times.
- Monitored real-time job status updates, ensuring timely communication with field technicians.
- Managed customer inquiries and resolved service issues, maintaining high levels of client satisfaction.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Analyzed workflow patterns to identify areas for process improvement and operational effectiveness.
- Managed payroll processing to ensure timely and accurate employee compensation.
- Created purchase orders for technicians.
- Trained technicians and new dispatch staff on software systems and operational protocols, fostering a collaborative team environment.
Business Operations Analyst
Everstaff, contractor at FirstEnergy
Akron, OH
11.2017 - 03.2019
- Created and maintained customer database
- Created and maintained customer records in SAP, C4C and CRM
- Created and maintained reports in Excel to quantify expenses and increase ROI
- Streamlined vendor payments process
- Created various forms and reports on multiple platforms
- Created process flow charts and process documents for all duties
- Trained new employees on job duties
- Customer service
Data Analyst
TIER Environmental, LLC
Bedford, OH
07.2014 - 11.2017
- Created and maintained customer pricing matrix
- Created reports in Excel to quantify expenses and increase ROI
- Created dashboard in Excel using various charts and graphs showing expenses and ROI
- Maintained and improved data integrity by updating databases with correct information, and adding new information
- Created various forms and reports for generators, customers, brokers, and sales people
- Created all customer invoices in two different specialized systems (Environware and Chempax)
- Interacted with customers via email and phone regarding order scheduling, problem resolution, and invoicing
- Processed customer orders from receipt to fulfillment
- Created hazardous and non-hazardous manifests, bill of ladings, land disposal restriction forms, and other various paperwork
- Trained new employees in Customer Service and Billing
- (Out of Business in 2017)
Catalog Circulation Analyst
US Auto Parts
Independence, OH
08.2011 - 06.2013
- Coordinated catalog campaigns with creative department, marketing partners, printers, and off-site database team
- Managed all catalog campaigns from start to finish; including creation of catalog campaign forecasts, mail plans, and revisions
- Adhered to strict catalog campaign schedule while balancing internal mail plans and external data sources to maximize efficiency and customer response rates
- Ensured accurate reporting of catalog campaign results using internal data and reports from external data sources
- Analyzed recency, frequency, and monetary customer level transactional data and significant amounts of “channel” data to greatly improve customer segmentation
- Maintained a structured catalog campaign analysis to make sure each catalog campaign created met our corporate goals
- Consolidated and organize data and reports from various locations and sources in main system
- Created and executed marketing plans to meet sales and revenue goals
- Reviewed marketing campaigns to determine ways to improve ROI through testing and analysis
- (Office closed in 2013)
Senior Data Analyst
October Research, LLC
Richfield, OH
03.2010 - 08.2011
- Streamlined relational database usage and procedures via SQL Server and Access databases
- Created and maintained successful customer renewal campaigns
- Assisted in development of integrated campaign analysis, collaborating with marketing, web team, print production, customer service, and outside vendors to effectively set-up, test, and measure circulation results and make recommendations for opportunities to improve ROI
- Responsible for a variety of circulation and fulfillment functions including creating and maintaining various schedules as related to mailing activities, calculation of print quantities for multiple brands, and analysis and reporting on print and email yields
- Created, tested, and implemented merge/purge procedures
- Maintained historical performance database to track effectiveness of marketing campaigns
- Managed all data in a relational database using SQL Server and various Access databases
- Customer service
Education
Some College (No Degree) - Computer Programming
Kent State University
BurtonComputer Information Systems
DeVry Institute of Technology
ColumbusSome College (No Degree) - Computer Science
Hiram College
HiramVarious online coursework
edX.org
Skills
- Customer Service specialist
- Data Analysis
- Experience with ERP, SAP, C4C, CRM and various proprietary programs and expert in full MS Office suite
- Adept in report generation and analysis using multiple platforms
- Analytical thinking
- Attention to detail
- Training others
- Teamwork and collaboration
Timeline
Technology Coordinator
Comfort Systems USA Ohio
11.2022 - Current
Dispatcher
Comfort Systems USA Ohio
01.2020 - 11.2022
Business Operations Analyst
Everstaff, contractor at FirstEnergy
11.2017 - 03.2019
Data Analyst
TIER Environmental, LLC
07.2014 - 11.2017
Catalog Circulation Analyst
US Auto Parts
08.2011 - 06.2013
Senior Data Analyst
October Research, LLC
03.2010 - 08.2011
Various online coursework
edX.org
Some College (No Degree) - Computer Programming
Kent State University
Computer Information Systems
DeVry Institute of Technology
Some College (No Degree) - Computer Science
Hiram College