TARA MONROE
Ozark
Summary
Personal Banker with 9+ years of customer-facing experience delivering precise cash handling, fraud awareness, and compliant service across high-volume transactions. Demonstrates zero-variance drawer balancing, clear issue resolution, and informed product recommendations that lift qualified referrals and customer satisfaction; prior roles include leading teams, optimizing workflows, and training new staff to reduce errors and speed proficiency. Seeks to apply strong service discipline, regulatory rigor, and data-informed guidance to support growth and retention in a forward-looking financial institution.
Overview
9
9
years of professional experience
Work History
Personal Banker
Synovus
09.2022 - Current
- Process high-volume cash, checks, and loan payments with zero loss across transactions.
- Match clients with deposit and credit products to lift qualified referrals and revenue.
- Balance drawer daily and resolve variances same day to maintain audit-ready accuracy.
- Deliver prompt counter service to cut wait times and raise customer satisfaction scores.
- Answer account and fee questions accurately to improve first-contact resolution rates.
- Maintain current product knowledge to ensure compliant cross-sell aligned to client needs.
- Complete large cash counts by hand and machine with consistent audit-compliant precision.
- Handle deposit and credit calls and schedule follow-ups that progress warm opportunities.
- Resolve complaints quickly and document closures to strengthen CSAT and retention.
- Coach new tellers on policy and workflows to reduce errors and speed ramp-up.
- Reconcile end-of-day cash and investigate gaps to protect branch cash integrity.
- Discuss financial goals to uncover solutions that deepen relationships and increase sales.
Retention Specialist
Wayne Farms
03.2020 - 08.2021
- Accelerated employee case resolution with clear SLAs, lifting satisfaction and shortening cycles.
- Customized playbooks for complex cases, cutting handling time and ensuring consistent outcomes.
- Coordinated engagement and pay reviews across teams, improving retention with measurable gains.
- Partnered on candidate screening to raise hiring quality and speed day-one readiness for new hires.
- Delivered orientations and training that reduced 90-day attrition and increased early productivity.
- Documented role expectations to reduce handoffs and improve team throughput across functions.
- Facilitated staff-leadership dialogue to close inquiries faster and finalize offers more efficiently.
Line Leader
Wayne Farms
06.2017 - 03.2020
- Led a 14-person line and standardized training to stabilize output during peak demand.
- Performed rapid tool swaps to keep target rates and eliminate idle time across shifts.
- Resolved staffing and line issues quickly to protect schedules and cut scrap significantly.
- Set and tuned machines to sustain top performance during high-volume production windows.
- Coordinated with QA and maintenance to align goals and prevent repeat defects.
- Balanced staffing, parts, and flow to reduce WIP and lift hourly throughput measurably.
- Coached team with manager to improve individual performance and overall line reliability.
- Trained and audited associates on safety and assembly, lowering rework incidents.
- Diagnosed faults and restored line flow swiftly to minimize unplanned downtime.
Education
High school or equivalent -
Barbour County High
Clayton, ALSkills
- Customer service
- Basic math
- Cash handling
- Computer skills
- Communication skills
- Account management
- Fraud detection
- Employee training
- Financial product sales
Timeline
Personal Banker
Synovus
09.2022 - Current
Retention Specialist
Wayne Farms
03.2020 - 08.2021
Line Leader
Wayne Farms
06.2017 - 03.2020
High school or equivalent -
Barbour County High