Tara Murphy
IT BA \ IT Project Manager
New Boston,USA
Summary
Senior product analyst at Comerica Bank with strong expertise in product analysis and stakeholder management. Led initiatives that improved project efficiency and gained stakeholder support through agile methodologies and data visualization. Demonstrated capability in mentoring teams and enhancing user interface design for banking applications.
Overview
35
35
years of professional experience
Work History
Sr. Product Analyst – Capital Markets
Comerica Bank
Farmington Hills, MI
01.2022 - Current
- Formulate and direct change controls in conjunction with producing playbooks for all implementation cutovers, shifts, and small-scale projects.
- establish business requirements and test scripts.
- spearheaded initiatives to secure stakeholder buy-in for roadmap strategy and solution discussions.
- Analyzed product data to identify trends and inform strategic decisions.
- Facilitated workshops to gather insights from stakeholders on product needs and improvements.
- Assisted in the design of user-friendly interfaces for banking applications and services.
- Mentored junior analysts in data analysis techniques and best practices for reporting.
- Identified opportunities for cost savings in the development process of new products.
- Conducted market research to evaluate competitor products and pricing structures.
- Coordinated with stakeholders across multiple departments to ensure timely delivery of projects.
- Developed comprehensive test plans for new product releases prior to launch.
- Documented technical specifications for all changes made throughout the product lifecycle.
- Participated in usability testing sessions with customers to assess the effectiveness of designs.
- Collaborated with cross-functional teams to ensure the successful launch of new products.
- Partnered with technology teams to optimize system architectures.
- Manage the planning, designing, implementing, testing, and operating of capital market processes and systems.
- Developed processes alongside key stakeholders and cross-functional teams to strengthen continuous improvement and monitoring efforts.
- Deployed software, procurement.
- Oversaw planning and custom development to implement global solution for capital markets.
- Executed sprints to install, configure, administer, and support OpenLink Spectrum and InfoLease along with several smaller applications.
- Implemented Jira for comprehensive management of bugs and issues in capital markets.
Leveraged Agile, Scrum, and Waterfall methodologies to improve project execution efficiency.
Production Support Consultant – Lending and Trade Services
Comerica Bank
Livonia, MI
01.2019 - 01.2022
- Supervise department projects integrating development of testing and deployment project schedules, test plans, scripts, and resolution of issues through reporting.
- Secure business unit approvals alongside implementing procedures and training.
- Facilitate various applications and offer support to team members as required.
- technical liaison for lending and trade services.
- key applications consist of Pega, IBM DataCap, DataPower, IVR, IBM FileNet Content Manager, workflows, along with Microsoft Azure cloud technology, leasing eOriginal Vault, DocuSign, access databases, and SharePoint files and folders.
- Oversaw project estimations, focusing on accurate forecasting and budgeting.
Conducted daily and weekly team meetings to track progress and address challenges.
Executed system enhancement initiatives for multiple applications, driving efficiency improvements. - Delivered exceptional customer support through phone and email communications.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and software systems.
- Managed customer feedback to enhance service quality and satisfaction levels.
- Documented interactions accurately to ensure compliance with company policies.
- Coordinated with internal departments to address complex customer concerns effectively.
- Analyzed system logs and identified potential issues with customer accounts.
- Provided technical support to customers via phone, email, and live chat.
- Coordinated with vendors for ordering replacement parts as needed.
- Tested new technologies prior to release in order to ensure optimal user experience.
- Resolved escalated tickets in a timely manner while keeping customers informed of progress.
- Maintained up-to-date knowledge of hardware, software, and network configurations.
- Trained new team members on support protocols and best practices.
- Participated in weekly meetings with management team to discuss current initiatives.
Technical Project Manager Vice President
Comerica Bank
Auburn Hills, MI
01.2017 - 01.2019
- lead for accounts payable lockbox and check processing and various additional projects.
- Communicated project status through CCPA and CIP, providing comprehensive budget insights and resource forecasting.
- Directed business requirements gathering, aligning project schedules with stakeholder expectations.
Conducted test script development and execution, confirming system reliability.
Administered risk management strategies to identify and address potential challenges.
Managed issue resolution processes to enhance overall project delivery.
Facilitated system deployment activities, supporting effective transition plans. - Led cross-functional teams to deliver complex technical projects on time.
- Managed project scope, schedule, and resources for multiple initiatives simultaneously.
- Facilitated communication between stakeholders and project teams for effective collaboration.
- Mentored junior team members in project management best practices and tools.
- Streamlined processes to enhance efficiency in project delivery and resource allocation.
- Maintained detailed documentation regarding each stage of the project.
- Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Lead weekly status meetings with stakeholders to review progress and address issues.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Negotiated contracts with vendors and suppliers to secure the best prices for materials and services needed on projects.
- Advised senior management on decisions related to technical aspects of projects.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Created detailed reports outlining progress and performance metrics of each project.
- Ensured compliance with company policies as well as industry standards throughout all stages of the project.
Project Management Vice President
Comerica Bank
Livonia, MI
01.2008 - 01.2017
- Oversaw management of 22 diverse projects, encompassing Standby Phase I and II.
Implemented project services transformation to enhance efficiency across operations.
Streamlined legal research workflows for mobile pay (retail) applications in Toronto, Canada.
Reorganized order of Letters of Credit (LCS) & CPS batch processing to improve integration performance.
Coordinated interface processing transition from LCS to AFS for enhanced accuracy.
Led complex recovery initiatives for Hurricane Ike within account analysis integration framework.
Structured effective program management strategies for successful execution of grouped projects. - Led strategic initiatives to enhance customer engagement and financial solutions.
- Developed training programs for leadership development across various departments.
- Championed technology integration to streamline banking operations and enhance user experience.
- Collaborated with external partners to expand market reach and product offerings.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Executed on-time, under-budget project management to adhere to project road map.
Project Management – International Trade Services
01.2002 - 01.2008
- Decisive, action-oriented, results-focused professional with 18 years of experience in technology, with last 6 years dedicated to project management.
- Oversaw and coordinated multiple projects for international department including Swift Canadian LC micro banking disaster recovery, Focus Edocugen standby, and various departmental relocations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Team Leader
01.1996 - 01.2002
- Direct, mentor, and develop systems support team of 9.
- Ensured KPM goals achieved monthly through systematic performance monitoring and evaluation.
- Delegated projects to individuals based on schedules, ensuring alignment with deadlines.
- Facilitated one-on-one meetings with all team members alongside team building sessions.
- Cultivated an energetic and engaging team environment through open-minded collaboration.
Served as a source of support and inspiration for peers to enhance productivity.
Encouraged creativity among team members in achieving shared goals. - Oversaw daily operations to ensure timely completion of tasks.
- Mentored junior staff on problem-solving techniques and strategies.
- Implemented process improvements to streamline team efficiency and effectiveness.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
System Support Analyst - International Trade Services
01.1994 - 01.1996
- Maintained a technical infrastructure and applications for the Central Corporate office and affiliates in CA, TX and Il.
- Responsibilities included network systems management, technical analysis and design, project implementation, hardware/software integration, and mainframe interfacing.
- Detailed knowledge of computer hardware, software, printers, peripherals, networking products and associated accessories/equipment.
- Working technical knowledge of DOS, Novell, OS/2, OS/2 Warp, Unix, and various Windows operating systems.
- Configure and maintain hardware and software.
- Provide consultation and recommendations for latest technology solutions.
- Programmed using Desktop FOCUS and trained on Docugen.
System Analyst - Private Banking
01.1992 - 01.1994
- Primary responsibility was to analyze system problems, develop and maintain Will Vault system using Paradox for Windows.
- Designed and executed all report programs.
- Trained and supported all users in the Future Appointments Vault.
- Designed, planned, and implemented technical solutions to automate client requirements.
- Performed technical support on several hardware and software platforms.
LAN Administrator - Private Banking
01.1991 - 01.1992
- Primary responsibility was to develop and maintain LAN hardware/software, analyze system problems, and support the LAN.
- Performed security administration functions by tracking and logging all users, hardware and software activities.
- Add/update software to the network.
- Direct the work of two subordinates, within the department’s set Quality guidelines.
Education
Computer Science (programming and networking) including both Mainframe and Client Server. Cobol, Fortran, Basic, and more.
HFCC
High School -
Oscar A. Carlson
Gibraltar, MichiganSkills
- AFS (Commercial Loans)
- Product analysis
- Data visualization
- Agile methodologies
- User interface design
- Stakeholder management
- Cross-functional collaboration
- Project scheduling
- Test script development
- Critical path identification
- Data analysis expertise
- Problem solving prowess
- Data mapping
- IDS (Info Analysis InfoLease)
- Datacap
- FileNet
- Pega
- Active Pay (Data Capture & OCR, Accounts Payable Automation, and Payment Automation workflows)
- Microsoft Azure Cloud Services
- Microsoft Office Suite (Excel, MS Project, Power Point, Visio)
- Excel
- Cobol
- Unix
- Swift
- AIX
- Windows
- IBM DB2/2
- SQL
- Access
- Crystal Reports
- Burt Reporting
- Power BI
- DocuSign
- EOriginal Vault
Timeline
Sr. Product Analyst – Capital Markets
Comerica Bank
01.2022 - Current
Production Support Consultant – Lending and Trade Services
Comerica Bank
01.2019 - 01.2022
Technical Project Manager Vice President
Comerica Bank
01.2017 - 01.2019
Project Management Vice President
Comerica Bank
01.2008 - 01.2017
Project Management – International Trade Services
01.2002 - 01.2008
Team Leader
01.1996 - 01.2002
System Support Analyst - International Trade Services
01.1994 - 01.1996
System Analyst - Private Banking
01.1992 - 01.1994
LAN Administrator - Private Banking
01.1991 - 01.1992
Computer Science (programming and networking) including both Mainframe and Client Server. Cobol, Fortran, Basic, and more.
HFCC
High School -
Oscar A. Carlson