Tara Odom
Duluth,GA
Summary
Accomplished Manager and Massage Therapist with a proven track record at Massage Envy, enhancing customer satisfaction and team performance through expert time management and exceptional verbal communication. Skilled in financial management and customer service, adept at solving complex problems and developing cross-functional teams. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Massage Therapist
Massage Envy
11.2012 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Manager
Hard Drive Cafe
04.2001 - 07.2005
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Massage Therapy
Atlanta School of Massage
Atlanta, GA08.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Schedule Preparation
- Sales Techniques
- Financial Management
- Teamwork and Collaboration
- Customer Service
Certification
- LMT - Licensed Massage Therapist
Timeline
Massage Therapist
Massage Envy
11.2012 - Current
Manager
Hard Drive Cafe
04.2001 - 07.2005
Massage Therapy
Atlanta School of Massage