Tara Oosthoek
Traverse City
Summary
Experienced in delivering exceptional customer service within a fast-paced hospitality environment. Prioritizes guest satisfaction and repeat business, maintaining honesty and ethical practices while ensuring timely delivery of products. Demonstrates strong multitasking abilities and excels both independently and as a valuable team member. Proficient in various software applications and successful in training others in their use. Responsible student with excellent judgment and time management skills, eager to leverage abilities to contribute to company success. Recognized for hard-working nature and consistently praised by peers for dedication. Equipped with a solid foundation in project coordination, team leadership, and problem-solving. Prepared to thrive in a new role and lead and develop a strong aquatic team as the Director of Aquatics, with an understanding of organizational dynamics and effective resource management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director Of Aquatics
Great Wolf Lodge
01.2022 - Current
- Developed and maintained inspection programs to support waterpark operations
- Assists in managing the department including: maintaining a strong team atmosphere, scheduling, conducting trainings and cleanliness program
- Plans, administers and monitors safety program which comply with Great Wolf Traditions, government regulations and third party requirements
- Leads the resort safety committee and participates in monthly corporate safety calls
- Instructs lifeguard training and assists with in-service trainings throughout the year
Training Manager
Great Wolf Lodge
03.2020 - 01.2022
- Develop and maintain inspection programs to support the waterpark operation
- Assists in managing the department including: maintaining strong team atmosphere, scheduling, conducting training, general purchasing, and cleanliness program
- Assists in developing Supervisors and Lifeguards for potential career advancement
- Participates in the Manager-On-Duty (MOD) program and executes duties
- Plans, administers, and monitors aquatics safety program(s) which comply with Great Wolf traditions, government regulations, and third-party requirements
- Administers emergency procedures as necessary including emergency first aid, CPR, AED
- Conduct monthly checks of safety equipment to ensure adequate supply levels and proper functionality of safety devices such as AEDs
- Instructs Ellis Lifeguard Training and assists with in-service trainings throughout the year
Lifeguard Supervisor
Great Wolf Lodge
08.2018 - 03.2020
- Served as point of contact for lifeguards and guest within our lodge
- Helped maintain a safe environment for everyone to enjoy, ensuring that we are safe, clean and engaged at all times with guest
- Efficiently opened and closed our water park many times, ensuring the guards were taken care of throughout the shift
- Ensuring that every guest who walked through our doors walked out happy and safe
- Assistant to the management team to ensure training is be done at the highest level, ensuring our guards are always “test ready”
Education
Associate In Science (A.S.) - Nursing
Colorado Christian University
Lakewood, CO05.2020
High School Diploma - undefined
Liberty High School
Colorado Springs, CO05.2012
Skills
- Customer Service
- Communication
- Lifeguard Instructor
- CPO Instructor
- EAVS Operator Instructor
- Microsoft Office Suites
- First Aid unto and including AED
Certification
- Ellis Certified Lifeguard Instructor
- CPO License
Awards
Pack Member of the Year2018, Leader of the Year2022
Timeline
Assistant Director Of Aquatics
Great Wolf Lodge
01.2022 - Current
Training Manager
Great Wolf Lodge
03.2020 - 01.2022
Lifeguard Supervisor
Great Wolf Lodge
08.2018 - 03.2020
High School Diploma - undefined
Liberty High School
- Ellis Certified Lifeguard Instructor
- CPO License
Associate In Science (A.S.) - Nursing
Colorado Christian University
Similar Profiles
Zack MillerZack Miller
Front Desk Supervisor at Great Wolf LodgeFront Desk Supervisor at Great Wolf Lodge
Gwendolyn Belle SchroderGwendolyn Belle Schroder
Retail Sales Associate at Great Wolf LodgeRetail Sales Associate at Great Wolf Lodge
Grace VeraGrace Vera
Retail Supervisor at Great Wolf Lodge ResortRetail Supervisor at Great Wolf Lodge Resort