Tara Porter
Bridgeton,MO
Summary
Driven and meticulous professional with a proven track record at USPS, enhancing customer satisfaction and streamlining operations. Expert in database entry and customer service, I significantly reduced data entry errors and boosted sales through exceptional service. Skilled in cash management and known for exceptional work ethic, I thrive in fast-paced environments, consistently meeting and exceeding goals.
Overview
12
12
years of professional experience
Work History
BMEU Clerk
USPS
10.2019 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales & Svcs Associate
USPS
10.2017 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Customer Sales Advisor
H&M Hennes & Mauritz
04.2012 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Bachelor of Arts - Fashion Design
The Art Institute of Chicago
Chicago, IL06.2016
Skills
- Telephone Etiquette
- Database entry
- Computer Skills
- Customer Satisfaction
- Cash Handling
- Customer Service
- Cash Management
- Work Ethic and Integrity
- Goal-Oriented
- Organization
- Time Management
- Attention to Detail
Timeline
BMEU Clerk
USPS
10.2019 - Current
Sales & Svcs Associate
USPS
10.2017 - Current
Customer Sales Advisor
H&M Hennes & Mauritz
04.2012 - 02.2018
Bachelor of Arts - Fashion Design
The Art Institute of Chicago