TARA PRESLEY
Boiling Springs,SC
Summary
Patient services supervisor with progressive experience leading front- and back-office operations across medical practices. Manages staff performance, training, scheduling, and daily workflow while handling patient inquiries, provider communication, and prescription-related follow-up. Brings strong attention to registration accuracy, service quality, and operational efficiency.
Overview
21
21
years of professional experience
Work History
Team Lead, Patient Services
Winona
09.2023 - Current
- Supervised and supported team of five, overseeing daily responsibilities to enhance patient service operations.
- Monitored employee performance and provided guidance to uphold service quality and accountability.
- Coordinated daily workflow, resolved issues, and facilitated team communication to ensure a positive patient experience.
- Manage patient inquiries through multiple communication channels, including JustCall and internal intercom systems.
- Coordinate communication with physicians and respond to provider inquiries to support efficient patient service workflows.
- Process prescription-related requests and assist pharmacies with prescription transmissions and related follow-up.
- Contact patients to clarify allergy information documented in their records and communicate relevant information to support prescription processing.
- Supported employee skill development across multiple functional areas, helping team members complete assigned training checklists and develop the skills needed for their roles.
Site Supervisor
Pinnacle Plastic Surgery & Dermatology
Beaufort, SC
07.2020 - 06.2022
- Oversaw daily front- and back-office operations to support efficient clinic workflows and patient care services.
- Coordinated telephone communications, appointment scheduling, and patient referrals to enhance clinic operations.
- Facilitated provider meetings and fostered communication between clinical and administrative teams to improve collaboration.
- Helped maintain organized scheduling processes and responsive patient service.
- Streamlined daily administrative operations to ensure timely assistance for patients and providers.
System Registration Supervisor
Ferguson Medical Group / Saint Francis Medical Center
Sikeston, MO
01.2016 - 04.2020
- Oversaw front-office registration operations, ensuring daily registrations were accurate, complete, and consistent with established procedures.
- Ensured accuracy of patient demographic, insurance, and registration data to uphold registration integrity.
- Monitored work queues to support timely processing and efficient registration workflows.
- Analyzed operational reports to identify workflow concerns, enhancing registration processes.
- Provided staff training, continuing education, and guidance on registration procedures and point-of-service collections.
- Facilitated performance coaching and improvement activities to foster staff development and accountability.
- Maintained provider scheduling templates and coordinated staffing and employee scheduling.
- Reviewed and processed employee timecards and maintained attendance records.
- Participated in candidate interviews and hiring decisions.
Practice Supervisor
Banner Health – Tanana Valley Clinic
Fairbanks, AK
03.2011 - 08.2016
- Advanced to Reception Lead after one year and Practice Supervisor after two years, demonstrating professional growth and increasing leadership responsibility.
- Led front-office operations supporting Dermatology, Osteopathic Medicine, Internal Medicine, Sleep Medicine, OB/GYN, and General Surgery.
- Coordinated staffing, scheduling, employee training, and staff development to optimize team performance.
- Oversaw patient registration, appointment scheduling, and referral coordination to enhance patient flow and satisfaction.
- Verified patient demographic and insurance information, including eligibility and benefits.
- Ensured timely collection of patient payments, contributing to consistent revenue flow. and patient portal enrollment.
- Managed high-volume, multi-line telephone operations and patient inquiries.
- Assisted in organizing daily workflows to improve operational efficiency. and consistent administrative support across multiple medical specialties.
Ophthalmic Coding Specialist
Kilgore Vision Center
Mountain Home, AR
01.2009 - 01.2010
- Supported seamless administrative and billing workflows in ophthalmology practice, contributing to operational efficiency.
- Verified insurance information to enhance accuracy of billing and patient account processing.
- Processed insurance and patient payments, ensuring timely reconciliation of online payment activity.
- Coordinated patient scheduling for appointments and registration.
Receptionist / Billing / Medical Records Clerk
Twin Lakes Medical Specialists
Mountain Home, AR
01.2006 - 01.2009
- Coordinated appointment scheduling and patient registration to streamline front-desk operations.
- Organized patient charts and medical records to ensure readiness for scheduled appointments.
- Supported patients and staff with administrative and medical records inquiries to enhance service delivery.
- Coded office visits and medical procedures to support billing processes.
- Recorded insurance payments and patient transactions to maintain accurate financial records.
Education
High School Diploma -
Yellville-Summit High School
01-2001
Skills
- Patient Services & Patient Access
- Patient Registration & Scheduling
- Insurance Verification & Eligibility
- Prescription processing Coding
- Prescription management
- Patient communication
- Workflow management
- Revenue cycle support
- EMR/EHR systems
- Epic systems
- Healthcare operations
- Clinic management
- Referral coordination
- Patient payment processing
- Onboarding
- Employee training
- Employee scheduling
- Microsoft Office
- Employee coaching
- Coaching and mentoring
- Performance assessments
- Team leadership
- Team performance evaluation
- Staff education
- Verbal communication
- Physician, Patient & Provider Communication
- Customer Service & Patient Relations
- HIPAA compliance
- Microsoft Office, Word & Outlook
- Microsoft Office
- Employee assessment
- Appointment management
- Employee training
- Insurance processing
- Patient coordination
- Medical administration
- Staff education
- Employee assessment
- Coaching and mentoring
Personal Information
- Title: HEALTHCARE OPERATIONS | PATIENT SERVICES | REGISTRATION SUPERVISION
- Work Permit: Authorized to work in the United States for any employer.
- Visa Status: Authorized to work in the United States for any employer.
Timeline
Team Lead, Patient Services
Winona
09.2023 - Current
Site Supervisor
Pinnacle Plastic Surgery & Dermatology
07.2020 - 06.2022
System Registration Supervisor
Ferguson Medical Group / Saint Francis Medical Center
01.2016 - 04.2020
Practice Supervisor
Banner Health – Tanana Valley Clinic
03.2011 - 08.2016
Ophthalmic Coding Specialist
Kilgore Vision Center
01.2009 - 01.2010
Receptionist / Billing / Medical Records Clerk
Twin Lakes Medical Specialists
01.2006 - 01.2009
High School Diploma -
Yellville-Summit High School