Adaptable professional with a versatile background in administrative roles. Known for strong problem-solving and organizational skills, contributing to efficient operations and exceptional service delivery across various industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contractor/Temp
Robert Half
Raleigh, NC
03.2025 - Current
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Paid attention to detail while completing assignments.
Administrative Assistant
Centimark Roofing
Apex, NC
05.2023 - 07.2024
Managed correspondence and communications, facilitating timely responses and information flow between departments.
Maintained organized filing systems, improving document retrieval efficiency and compliance with company standards.
Supported project managers in tracking project timelines and deliverables, ensuring adherence to deadlines and objectives.
Provided administrative support during team meetings, capturing minutes and action items for follow-up accountability.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Front Office Receptionist
Apex Pediatrics
Apex, NC
02.2023 - 04.2023
Managed patient scheduling and appointment confirmations to optimize office workflow.
Coordinated communication between medical staff and patients to enhance service delivery.
Processed patient check-ins and insurance verifications, ensuring accurate data entry.
Assisted in maintaining organized patient records using electronic health record systems.
Responded to patient inquiries, providing information on services and resolving issues promptly.
Collaborated with healthcare providers to facilitate referrals and follow-up appointments effectively.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Helped patients complete necessary medical forms and documentation.
Maintained current and accurate medical records for patients.
Showroom Coordinator
Markraft Cabinets
Apex, NC
07.2022 - 02.2023
Coordinated showroom operations, ensuring efficient workflow and optimal product display.
Assisted customers in selecting cabinetry solutions, enhancing overall customer satisfaction.
Managed inventory levels, accurately tracking stock and replenishment needs.
Implemented organizational systems for showroom materials, improving accessibility for staff and clients.
Collaborated with design teams to create engaging promotional displays that attracted customer interest.
Fostered a positive work environment by effectively communicating with colleagues across various departments.
Provided exceptional customer service by promptly addressing concerns, resolving issues, and building rapport with clients.
Streamlined showroom operations by implementing efficient scheduling and appointment systems.
Provided prompt, courteous service to every individual entering showroom.
Special Education Instructional Assistant
Apex Elementary School
Apex, NC
09.2021 - 06.2022
Supported individualized education plans by assisting students in daily activities and learning tasks.
Collaborated with teachers to adapt curriculum materials for diverse learning needs.
Monitored student behavior, providing guidance and reinforcement of positive conduct.
Implemented strategies to promote social skills and emotional development among students.
Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
Enhanced student progress by implementing individualized education plans and adapting instructional strategies to meet diverse needs.
Supported students with behavioral challenges through consistent reinforcement of classroom expectations and positive feedback.
Cultivated a safe and inclusive learning environment that promoted respect, empathy, and understanding among all students.
Contributed to the creation of sensory-rich environments designed to reduce overstimulation while promoting self-regulation skills among students with sensory processing challenges.
Maintained thorough documentation of daily observations, progress updates, incident reports, and communication with parents or guardians as necessary.
Supported student learning objectives through personalized and small group assistance.
Maintained safety and security by overseeing students in recess environments.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Instructional Assistant
Morrisville Elementary School
Morrisville, NC
04.2020 - 09.2021
Supported classroom activities by preparing instructional materials and resources for teachers and students.
Assisted in implementing individualized education plans to enhance student learning experiences.
Collaborated with educators to monitor student progress and provide feedback on performance.
Facilitated small group sessions to reinforce lesson concepts and promote engagement.
Managed classroom behavior through positive reinforcement strategies and conflict resolution techniques.
Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Provided support during classes, group lessons, and classroom activities.
Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Receptionist
Morrisville Elementary School
Morrisville, NC
08.2019 - 04.2020
Managed front desk operations and ensured efficient visitor check-in procedures.
Provided exceptional customer service to students, parents, and staff throughout daily interactions.
Coordinated communication between administration and families through phone calls and emails.
Maintained accurate student attendance records and managed confidential information securely.
Implemented improvements in front desk workflows to enhance overall efficiency in operations.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Crowder Construction Company
Apex, NC
03.2012 - 08.2019
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Corresponded with clients through email, telephone, or postal mail.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained visitor log for entering and leaving facility for security purposes.
Assisted with planning office events and meetings for smooth execution.
Helped maintain office security by monitoring visitor access and issuing badges.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Routed incoming mail and messages to relevant personnel without delay.
Education
Administrative Assisting
South University
West Palm Beach, FL
06-1994
High School Diploma -
Sachem High School
Lake Ronkonkoma, NY
06-1990
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Time management
Multitasking
Excellent communication
Computer skills
Organizational skills
Problem resolution
Verbal communication
Certification
Hazardous Materials Excepted Quantity Shipping (IATA AND DOT)