Candice Beasley
Durham,NC
Summary
Outgoing Gate Agent recognized for using up-selling techniques to maximize revenue in Airline industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply my Customer Service expertise and 15+ years of experience.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst
Blue Cross NC
01.2021 - Current
- Organized system operating procedures to strengthen controls.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Helped deploy system enhancements to improve field operations.
- Coordinated data migration and consolidation efforts.
- Tracked feedback at all levels and researched resolutions for common concerns.
Department Trainer
Blue Cross NC
01.2018 - Current
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Built partnerships with external training providers to support training goals.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Prepared and updated training handouts, manuals and digital tutorials.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Tracked employees before, during and after training to verify attainment of training objectives.
Business Systems Analyst Associate
Blue Cross NC
03.2020 - 01.2021
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Gate Agent
Delta Air Lines, Inc
12.2019 - 08.2020
- Tagged and transferred baggage from scales to designated conveyor belt.
- Managed passenger check-in by verifying customers' travel documentation.
- Sold, printed and reissued available tickets to customers at check-in.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Communicated with site personnel by relaying information via radio calls.
- Disbursed and recorded appropriate gate passes.
- Monitored gate areas and addressed security situations with management.
Senior Provider Information Analyst
Blue Cross NC
01.2019 - 03.2020
- Used database to research, gather, analyze and present data.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Education
Master of Arts - Adult Education
Strayer University
Skills
- Personnel training
- Project implementation
- Training material development
- Employee training
- Problem-Solving
- BCBSNC Facilitation Fellows Graduate
- Online training experience
- Data consolidation
- Passenger assistance
- Customer retention strategies
- Sales and upselling
- Emergency procedures
Timeline
Business Systems Analyst
Blue Cross NC
01.2021 - Current
Business Systems Analyst Associate
Blue Cross NC
03.2020 - 01.2021
Gate Agent
Delta Air Lines, Inc
12.2019 - 08.2020
Senior Provider Information Analyst
Blue Cross NC
01.2019 - 03.2020
Department Trainer
Blue Cross NC
01.2018 - Current
Master of Arts - Adult Education
Strayer University
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