Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Associate
TJ Maxx
08.2023 - Current
Assist Customers
Back room and floor operations
Markdowns
Cash office
Quality Manager
American Excelsior Company
06.2022 - Current
Complete process audits
Handle customer complaints
Implement and update process changes
Work with Management to ensure efficiency
Process PPAP, FAI’s, 8D’s, Corrective Actions
Implement processes into manufacturing
Help train employees on quality improvements/processes
Quality Assistant/CSR
Pro Resources/FXI
08.2019 - 06.2022
Data Entry
PSW’s
Updated and sent spec sheets to customers as well as certification of material
Regular testing of foam
Assisted customers and sales associates when needed
Auditing
Produced test sheets
Debits/Credits
Human Resources Assistant
Continental Structural Plastics
02.2019 - 04.2019
Filed and appealed all Unemployment claims
Interviewed potential employees
On-boarded new hires
Terminated employees
Completed interrogatories, verifications, and all necessary paperwork for over 400+ employees
Conducted investigations
Assisted with Environmental and Health and Safety tasks
Handled open enrollment and benefit issues for employees
Worker’s Compensation
Administered FMLA and STD claims
Coordinated employee appreciation events
Coordinated travel for all departments
Conducted orientation for all new hires
Handled all payroll functions and processed payroll on a weekly basis
Planned lunches and guest visits
Assisted all departments with manning and personnel issues
Performed layered audits on a regular basis
Education
Associates Degree - Organizational Leadership
Purdue University at Fort Wayne
Skills
Strong communication skills
Customer service
Complaint resolution
Team collaboration
Time management
Task prioritization
5 years of management experience in a fast paced restaurant