Tara Small
Spanish Fort,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Junior Network Administrator
TDG Operations, Inc
08.2022 - Current
- Provided on-call support for network duties.
- Supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Adds, moves, and changes on Cisco VoIP phone system call manger and unity voicemail systems.
- Support scripting for cisco UCCX call center.
IT Team Leader
TDG Operations
03.2018 - 08.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Helpdesk Support Supervisor
TDG Operations, Inc
07.1997 - 03.2018
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Assisted with updating technical support best practices for use by team.
- Monitored problem management database and followed up with assigned personnel.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed specialist team to provide technical assistance and customer service.
Education
Associate of Applied Science - Network Administration And Technical Support
James H. Faulkner State Community College
Bay Minette, AL06.2012
Skills
- Hardware and Software Monitoring
- Network Applications
- Web Applications
- Network Repairs and Maintenance
- Switches and Routers
- Technical Support and Assistance
- Knowledge Base
- Monitoring Tools
- VoIP Systems
- Permissions and Access Control
- System Upgrades
Timeline
Junior Network Administrator
TDG Operations, Inc
08.2022 - Current
IT Team Leader
TDG Operations
03.2018 - 08.2022
Helpdesk Support Supervisor
TDG Operations, Inc
07.1997 - 03.2018
Associate of Applied Science - Network Administration And Technical Support
James H. Faulkner State Community College
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