Hardworking and reliable Salesforce Administrator with strong ability in streamlining work processes. Offering personability and great communication. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Curative Talent
Dallas, TX
12.2022 - Current
Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
Deployed custom tabs, validation rules and auto-response rules for automating business.
Coordinated communication between different departments regarding any updates or changes in the system architecture.
Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
Performed troubleshooting on existing applications within the Salesforce platform.
Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Provided post-implementation support to assist end-users in creating reports, dashboards and certain administration tasks.
Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
Salesforce Administrator
Jungle Scout
Dallas, TX
03.2021 - 12.2022
Identified areas of improvement in existing systems and worked towards implementing them effectively.
Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
Conducted training sessions for end users on the usage of Salesforce application features.
Created reports and dashboards in Salesforce to meet business requirements.
Resolved escalated incidents reported by customers related to Salesforce application usage.
Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
Salesforce Administrator
Goosehead Insurance Agency
Westlake, TX
03.2019 - 03.2021
Worked with cross-functional teams to achieve goals.
Provided technical support to internal users on Salesforce issues or questions.
Spearheaded development and implementation of business intelligence architecture to deliver end-to-end solutions.
Assisted with creating documentation around system configurations and changes made over time.
Education
Information Technology
Southern Methodist University
Dallas, TX
2019
Skills
Continuous Process Improvement
Data Testing
Database Administration
Data Migration
Information Systems Management
Certification
Salesforce Administrator Certification
Accomplishments
Led a re-architecture to migrate the whole company to a new salesforce org
Affiliations
500 Hour yoga teacher
References
References available upon request.
Timeline
Salesforce Administrator
Curative Talent
12.2022 - Current
Salesforce Administrator
Jungle Scout
03.2021 - 12.2022
Salesforce Administrator
Goosehead Insurance Agency
03.2019 - 03.2021
Information Technology
Southern Methodist University
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