Tara Tangeman
Chino Valley,AZ
Summary
Driven Parts Specialist with proven success in customer service and inventory management, notably at O'Reilly's Auto Parts. Excelled in team collaboration and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in order fulfillment and active listening, achieving significant improvements in service delivery and inventory accuracy.
Overview
11
11
years of professional experience
Work History
Parts Specialist
O'Reilly's Auto Parts
08.2019 - Current
- Issued parts to customers to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders or hold parts.
- Collaborated with customers to identify required parts for repairs.
- Collaborated with professional mechanic shops to identify parts for repair and schedule deliveries.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Opening procedures as in setting up cash drawers.
- Daily bank deposits.
- Delivery driving
Server Manager
Gabbys Kitchen
02.2015 - 08.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Parts Specialist
Tims Toyota Gmc Subaru
07.2013 - 11.2014
- Issued parts to customers to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Education
1 Year -
Yavapai College
Prescott, AZGraduated -
Prescott High School
Prescott, AZ05.1991
Skills
- Technical decisions
- Returns processing
- Sales support
- Customer Service
- Ordering parts
- Invoice Processing
- Order Fulfillment
- Problem-solving skills
- Vehicle operations knowledge
- Clean Driving Record
- Cycle counting
- Inventory
- Improving customer satisfaction
- Team Collaboration
- Goal Setting
- Staff Training
- Active Listening
- Product Recommendations
- Complaint Handling
- Team building
- Problem-solving abilities
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Decision-Making
- Self Motivation
- Continuous Improvement
- Adaptability
Timeline
Parts Specialist
O'Reilly's Auto Parts
08.2019 - Current
Server Manager
Gabbys Kitchen
02.2015 - 08.2019
Parts Specialist
Tims Toyota Gmc Subaru
07.2013 - 11.2014
1 Year -
Yavapai College
Graduated -
Prescott High School
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