Tara Tatoyian
Salem,NH
Summary
Creative Business Development Manager- accomplished and results-driven sales professional with over 20 plus years of leadership, account management and team management. Experience within the metals industry in extrusions and flat rolled products both ferrous and nonferrous materials. Strategic thinker and proactive problem solver with expertise in consultative selling and territory development. Marketing and sales process building and implementation, lead generator as well as Salesforce and Pardot systems management and administration.
Overview
20
20
years of professional experience
Work History
Business Development Manager
Admiral Metals
Woburn , MA
01.2015 - 05.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Generated new business with marketing initiatives and strategic plans resulting in 200 new and reactivated accounts in 2022.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Administrate and Manage Salesforce and Pardot software.
- Increased our hit rate with new accounts from 18% to 45%. Contributed to an 8 million dollar increase in sales from new and reactivated accounts in 2022.
- Provided sales and business development support to ten outside sales people.
Senior Customer Service Representative
Wakefield Vette
Pelham, NH
06.2011 - 01.2015
- Wakefield - Aluminum extrusion mill. Responsible for managing top 5 distributors equal to 12 million in sales annually.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Boosted team spirit and performance by chairing the company event committee coordinating team building off site events.
Customer Service /Sales Representative
McNICHOLS
Billerica, MA
09.2007 - 06.2011
- Handled customer inquiries and high volume calls to solve billing and ordering problems.
- Determined customer needs and interests to recommend Product and Service to customers.
- Answered and directed 60 calls per day to manage customer accounts, respond to service queries and accounts.
- Met or exceeded sales, customer service and loyalty program standards.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
Education
High School Diploma -
Dracut High School
Dracut, MA1980
Skills
- Business Development
- Sales Presentation
- Sales Force Management
- Team Recruiting and Onboarding
- Process Improvement
- CRM Platforms
- Microsoft Office
- Performance Evaluations
- Lead Generation
- Pipeline Development
- Salesforce Software
- Team Collaboration
- Training and Development
- Team Leadership
- Business Intelligence and Analysis
- Sales and Marketing
- Coaching and Mentoring
- Consultative Selling Techniques
- Marketing Strategy Development
- New Business Opportunities
- Territory Expansion
- Negotiation
Timeline
Business Development Manager
Admiral Metals
01.2015 - 05.2022
Senior Customer Service Representative
Wakefield Vette
06.2011 - 01.2015
Customer Service /Sales Representative
McNICHOLS
09.2007 - 06.2011
High School Diploma -
Dracut High School
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