Tara Thornton Roland
Midlothian,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deposit Accountant
Virginia State Police
North Chesterfield VA
03.2024 - Current
- Managed daily financial transactions via cash, checks, ach, or wire transfer to ensure compliance with state regulations.
- Developed and implemented internal controls to enhance accuracy of financial statements.
- Trained other staff members on the Deposit Accountant desk procedures.
- Notarize documents for the Accounts Receivable Department.
- Provide journal entries during the month
- Verify check information for FOIA checks
- Verify check information for Restitution checks
- Send customers courtesy letters for returned payments via: ACH and Credit Cards
- Write up Desk Procedures for Deposit Accountant
Customer Service Representative
GEICO
Fredericksburg, VA
05.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Ez Pass Va
Clifton Forge, VA
02.2018 - 05.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
Financial Analyst
Global Impact Services
Alexandria, VA
04.2008 - 01.2011
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Created and maintained precise and accurate models, charts and reports.
- Created financial strategies to optimize portfolio performance and reduce risk.
Senior Accountant
Paradise Ice Cream Services
Springfield, VA
04.2005 - 04.2008
- Completed year-end closing processes with controllers and external auditors.
- Prepared monthly journal entries and reconciliations.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Updated general ledger with latest entries.
- Reconciled balance sheets and streamlined best practices for balance sheet processes.
- Recommended strategies to expedite filing projects and annual reporting.
- Contributed to hiring, training and development of accounting teams.
- Expedited payroll and invoicing by streamlining billing systems.
- Assisted in upgrade and conversion of in-house financial systems.
- Handle Human Resources Duties.
- Process Daily Bank Deposits
- Process Credit Applications for Corporation
Accounts Payable Officer
Marsh & McLennan
District Of Columbia, Washington DC
06.1999 - 06.2004
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Coordinated accounts payable functions and improved workflow for Number staff members.
- Maintained and distributed departmental balanced score card information to highlight staff productivity, invoice processing workflow and cost allocations.
- Observed strict confidentiality regulations to maintain data security.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Managed accurate and timely processing of over Number invoices per month.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Trained new employees on Oracle Expenses Reports.
- Trained new employees on Oracle Accounting Software.
Education
Associate Of Applied Business - Accounting And Finance
Borough of Manhattan Community College of The City University of New York
New York, NY06-1991
Skills
- Report preparation
- Complaint resolution
- Money handling abilities
- Administrative support
- Creative problem solving
- Multi-line phone talent
- Oracle
- PowerPoint
- Word
- Excel
- Peachtree
- Cardinal
- Accounts payable and receivable
Certification
- Licensed Notary - Expires: January 31, 2028
- Word 1 & 2 -February 2026
- Excel - August 2025
- Tax Training- December 2025
- Cardinal Training - AR Funds Receipt - December 2025
Timeline
Deposit Accountant
Virginia State Police
03.2024 - Current
Customer Service Representative
GEICO
05.2023 - Current
Customer Service Representative
Ez Pass Va
02.2018 - 05.2019
Financial Analyst
Global Impact Services
04.2008 - 01.2011
Senior Accountant
Paradise Ice Cream Services
04.2005 - 04.2008
Accounts Payable Officer
Marsh & McLennan
06.1999 - 06.2004
Associate Of Applied Business - Accounting And Finance
Borough of Manhattan Community College of The City University of New York