Matthew Verespy-Ryan
Martinsburg
Summary
Results-driven Senior Analyst with a proven track record in investigating transaction discrepancies and ensuring regulatory compliance. Expertise in safeguarding customer transactions while maintaining exceptional attention to detail.
Overview
4
4
years of professional experience
Work History
Senior Analyst - Deposit Operations
Forbright Bank
Chevy Chase
01.2023 - Current
- Investigate and resolve transaction discrepancies, ensuring compliance with federal regulations, while safeguarding customer information.
- Review the bank's inactive/dormant report on a daily basis, and create JIRA tickets, informing the account officer of the status of each account.
- Verify change-of-address documentation for accuracy and compliance, ensuring all forms are properly uploaded.
- Participate in disaster recovery simulations and training exercises, maintaining business continuity by transitioning to backup platforms, and safeguarding customer transactions under high-pressure conditions.
Relationship Banker II
Forbright Bank
Potomac
02.2022 - 01.2023
- Assisted clients with account inquiries and service requests.
- Educated customers on bank products, services, and digital tools.
- Collaborated with team members to enhance customer satisfaction strategies.
- Processed transactions accurately while maintaining compliance with bank policies.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Education
Bachelor of Arts - History
Wilkes University
Wilkes-barre, PA08-2021
Skills
- Transaction analysis
- Regulatory compliance
- Data verification
- Risk assessment
- JIRA management
- Customer relationship management
- Problem solving
- Attention to detail
- Conflict resolution
- Report preparation
Timeline
Senior Analyst - Deposit Operations
Forbright Bank
01.2023 - Current
Relationship Banker II
Forbright Bank
02.2022 - 01.2023
Bachelor of Arts - History
Wilkes University
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