Tara Tjaden
Grant,NE
Summary
Experienced Customer Service Representative with a strong background in organizational management and effective communication. Skilled in enforcing compliance policies, creating nurturing environments for children and performing secretarial duties. Adept at fostering positive relationships with both adults and children. I would love to utilize these skills to merge secretarial experience and the opportunity to engage with children.
Overview
25
25
years of professional experience
1
1
Certification
Work History
CSR /Custer Service Representative /Licensed Insurance Agent
Arnold Insurance Agency of Grant
Grant, NE
08.2024 - Current
- Demonstrated excellent verbal communication skills when interacting with customers.
- Documented all conversations with customers according to company standards.
- Provided customer service support to customers over the phone and by email.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Organized files, developed spreadsheets, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
- Worked closely with the supervising insurance agent to keep a structured and current day's agenda.
Director Of Food Services
Perkins County Schools
Grant, NE
07.2020 - 08.2024
- Developed policies and procedures to ensure compliance with state standards.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Ensured compliance with all relevant regulations, policies and procedures.
- Collaborated with activities directors, coaches, custodial staff, maintenance staff, and office personnel to coordinate schedules for events and activities within the school system.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Director / Owner
Kids Korner Daycare
Grant, NE
07.2000 - 07.2020
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Used excellent verbal skills to engage parents in conversation, and effectively determine the needs and concerns of their children, and their daily routines.
- Created a positive, nurturing environment for young children.
- Scheduled employee shifts to ensure adequate coverage of all areas of the daycare.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Managed budgeting responsibilities related to payroll expenses and supplies purchased.
- Ensured compliance with local regulations governing child care facilities.
- CPR/First Aid Certified.
Education
Associate of Arts - Early Childhood Education
McCook Community College
McCook, NE01-1999
Skills
- Phone Etiquette
- Detail-Oriented
- Adaptive
- Proficient
- Confidential
- Patient
- PowerSchool / Point of Service
Affiliations
- Vice President - Perkins County Booster Club
Certification
- Insurance License - Property and Casualty
Timeline
CSR /Custer Service Representative /Licensed Insurance Agent
Arnold Insurance Agency of Grant
08.2024 - Current
Director Of Food Services
Perkins County Schools
07.2020 - 08.2024
Director / Owner
Kids Korner Daycare
07.2000 - 07.2020
Associate of Arts - Early Childhood Education
McCook Community College
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