Dedicated and empathetic Medical Assistant offering experience in direct patient care and Automotive management experience. Committed to obtaining highest level of dedication to complying with regulatory and practice standards. Cultivates trust and rapport with pediatric parents /client through excellent communication and interpersonal skills.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Medical Assistant
Institute of endocrinology
Panama City, Florida
07.2026 - Current
Assisted endocrinology pediatric patients with vital signs and intake preparation.
Prepared exam rooms for hormone consultations and follow-up visits, ensuring a welcoming environment for patients.
Collected medical histories for endocrine disorder evaluations.
Scheduled appointments for thyroid, diabetes, and hormone care visits.
Educated patients on visit instructions and office processes, including cgm and pumps, to enhance understanding and adherence to treatment plans.
Assisted with customer requests and answered questions, contributing to improved patient satisfaction and engagement.
Service Drive Manager
Marianna Chevrolet
Marianna, Florida
08.2024 - 07.2026
Managed service drive operations at Marianna Chevrolet, guiding customer flow and vehicle intake.
Coordinated advisors, technicians, and parts staff for smooth dealership service support.
Greated guests, reviewed repair needs, and scheduled appointments in the service lane.
Inspected repair orders for accuracy before routing work to service teams.
Communicated updates to customers about repairs, timelines, and recommended maintenance.
Trained new service staff on dealership procedures, paperwork, and customer greeting standards.
Service Advisor
Frank Kent Cadillac
Arlington, Texas
05.2019 - 07.2024
Grew customer trust through clear Cadillac service recommendations and repair explanations.
Scheduled service appointments and coordinated loaner vehicle needs.
Wrote repair orders using dealership service management systems.
Communicated vehicle concerns between customers and certified technicians.
Reviewed maintenance requests and verified warranty coverage details.
Prepared repair estimates and explained recommended services at Frank Kent Cadillac.
Promptly responded to customer inquiries via phone, email or in person.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Hiley Gm Of Fort Worth
Fort Worth, Texas
02.2008 - 05.2019
Grew customer trust through clear customer service recommendations and repair explanations.
Promptly responded to customer inquiries via phone, email or in person.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Resolved customer complaints in an efficient and courteous manner.
Reviewed maintenance requests and verified warranty coverage details.
Scheduled service appointments and coordinated loaner vehicle needs.
Prepared invoices for services rendered and collected payments from customers.
Wrote repair orders using dealership service management systems.