Tara Wandel
Las Vegas,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Data Entry Clerk
Livanta
Las Vegas, Nevada
2023.05 - 2025.04
- Entered and verified patient data into electronic health record systems.
- Organized and maintained accurate patient files for compliance and easy access.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Reviewed existing information for accuracy and made necessary corrections.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Exceeded quality goals to support team productivity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Maintained updated knowledge of industry trends related to data entry operations.
- Maintained confidentiality of sensitive information.
- Identified, corrected, and reported data entry errors.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Shared incomplete and deficient data sets with supervisors for resolution.
Claims Representative
Sitel/usaa
Las Vegas, Nevada
2023.01 - 2023.05
- Communicated with clients to gather information and clarify claim details.
- Evaluated insurance policies to determine coverage and claim limits.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Verified details with policyholders and requested additional information.
- Interpreted and applied insurance policy provisions to determine coverage for each claim.
- Participated in audits and reviews of claims to ensure accuracy and adherence to guidelines.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
Manager
McDonald's
Las Vegas, Nevada
2014.05 - 2023.01
- Managed daily operations and ensured team alignment with company goals.
- Provided support during staff training and onboarding processes.
- Assisted in developing standard operating procedures for team tasks.
- Resolved minor conflicts among team members to foster a positive work environment.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
Education
Adult Education
Las Vegas, NVSkills
- Data entry
- Claims processing
- Compliance verification
- Data accuracy
- Customer relationship management
- Quality assurance
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Team leadership
- Staff training
- Customer Service-oriented
- Quality control
- Verbal and written communication
- Excellent communication skills
- Maintains confidentiality
- Task coordination
- Independent worker
Timeline
Data Entry Clerk
Livanta
2023.05 - 2025.04
Claims Representative
Sitel/usaa
2023.01 - 2023.05
Manager
McDonald's
2014.05 - 2023.01
Adult Education