Tara Wilkins
Winder,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Health Unit Coordinator - Surgical Pre Op
Mission Hospital
Asheville, NC
04.2021 - 10.2022
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
Telemetry Tech - Central Monitoring Unit
Mission Hospital
Asheville, NC
08.2018 - 04.2021
- Remotely monitored multiple patients simultaneously with different levels of acuity and severity.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Adhered strictly to hospital policies regarding infection control practices within the unit.
- Assisted in training technicians.
- Responded promptly to any alarms or changes in patient conditions.
- Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
- Assessed patient's responses to treatments and medications and documented changes in patient conditions.
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Continuously updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Ensured that all necessary documentation was completed accurately and timely according to departmental policies.
- Identified potential safety issues related to telemetry monitoring systems and took corrective action as needed.
- Conducted regular rounds to check the status of patients on telemetry units.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Health Unit Coordinator – Emergency Dept.
Mission Hospital
Asheville, NC
07.2010 - 08.2018
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Greeted visitors and directed them to the proper area of the office.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with orienting new employees to departmental procedures.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Organized patient records, charts, and other documents in an orderly manner.
- Updated patient information in electronic systems according to established policies and procedures.
- Performed clerical tasks such as typing letters, memos, and reports as requested by management.
- Received requests for medical records from outside agencies or individuals.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Clinical Lab Assistant
Mission Hospital
Asheville, NC
01.2000 - 06.2012
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Processed samples accurately and efficiently.
- Maintained a clean, safe, and organized work environment.
- Monitored inventory levels of supplies used in phlebotomy services.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Provided excellent customer service while interacting with patients.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Performed venipuncture and other blood collection procedures according to established standards.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Educated patients on proper blood draw techniques.
- Assisted in the training of new phlebotomists.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Identified patients using proper procedures prior to specimen collection.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
- Used heel and finger stick methods to obtain blood from capillaries.
- Prepared and packaged specimens for courier transport.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
high school diploma -
06-1988
Skills
- Customer Service
- Communication
- Paperwork Processing
- Progress Monitoring
- Records Management
- Critical Thinking
- Staff Scheduling
- Records Maintenance
Languages
- English
- American Sign Language
References
- Barbara Bastian, 770-298-5919
- Robyn Dawson, 770-560-5025
- Betty Simpkins, 470-214-9830
Languages
American Sign Language
Limited
Timeline
Health Unit Coordinator - Surgical Pre Op - Mission Hospital
04.2021 - 10.2022
Telemetry Tech - Central Monitoring Unit - Mission Hospital
08.2018 - 04.2021
Health Unit Coordinator – Emergency Dept. - Mission Hospital
07.2010 - 08.2018
Clinical Lab Assistant - Mission Hospital
01.2000 - 06.2012
Asheville High School - high school diploma,