MICHELLE EALY
Oklahoma City
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Health Unit Coordinator
Integris Baptist Medical Center
05.2022 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
Health Unit Coordinator
Oklahoma Children's Hospital OU Health
02.2021 - 05.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Responded to patient call lights to expedite appropriate follow-through.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
Benefits Adjuster
American Fidelity Assurance Company
11.2013 - 11.2018
- Provided consistent, customer-focused service, daily, to maintain company integrity and customer loyalty
- Analyzed claim material and medical documentation to provide fair and accurate benefit consideration
- Consistently met and exceeded performance metrics, ensuring positive contribution to company goals
Customer Service Associate
Farmer's Insurance
06.2008 - 11.2013
- Quickly and accurately provided outstanding customer service to customers
- Positively incorporated feedback and growth opportunities to ensure success
- Demonstrated the ability to perform a variety of tasks and train others
Dispatcher
Oklahoma City University Police Department
06.2003
- Maintained composure during high-stress circumstances
- Quickly and efficiently responded to inquiries, to ensure assistance and safety standards were maintained
- Demonstrated the ability to be flexible in performing a variety of tasks in high-pressure situations
Education
Bachelor's Degree - Criminal Justice
Oklahoma City University
Oklahoma City, OKSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Schedule Management
- Updating logs
- Service Coordination
- Work Order Management
- Communication Equipment Operation
- Customer Service
- Critical Thinking
References
Available upon request.
Timeline
Health Unit Coordinator
Integris Baptist Medical Center
05.2022 - Current
Health Unit Coordinator
Oklahoma Children's Hospital OU Health
02.2021 - 05.2022
Benefits Adjuster
American Fidelity Assurance Company
11.2013 - 11.2018
Customer Service Associate
Farmer's Insurance
06.2008 - 11.2013
Dispatcher
Oklahoma City University Police Department
06.2003
Bachelor's Degree - Criminal Justice
Oklahoma City University
Similar Profiles
Amber RytlewskiAmber Rytlewski
Nurse Technician at Integris Baptist Medical Center Burn CenterNurse Technician at Integris Baptist Medical Center Burn Center
Geraldine CooperGeraldine Cooper
Registered Nurse at Integris Baptist Medical CenterRegistered Nurse at Integris Baptist Medical Center
Thilly NelsonThilly Nelson
Rapid Response Team - APRN at Integris Baptist Medical CenterRapid Response Team - APRN at Integris Baptist Medical Center
Lauren BarnettLauren Barnett
Registered Nurse, Trauma ICU at Integris Baptist Medical CenterRegistered Nurse, Trauma ICU at Integris Baptist Medical Center
Diana M BettencourtDiana M Bettencourt
Inbound Stower at AmazonInbound Stower at Amazon