Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Tara Williams

Two Or More Races,Texas

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Delasco
Dallas, TX
11.2024 - 01.2025
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Lincare
Oklahoma City, OK
06.2024 - 10.2024
  • Assisted patients in the proper use of oxygen equipment, such as cannulas and masks.
  • Instructed family members on how to operate home oxygen equipment for safe usage outside the hospital setting.
  • Troubleshot problems with oxygen equipment and identified solutions for resolving them quickly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Information Specialist

Robert Half
Oklahoma City, OK
03.2024 - 05.2024
  • Prepared documents for scanning and indexing into the document management system.
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Processed requests for archiving and retrieval of documents from offsite storage locations.
  • Responded promptly to customer inquiries regarding status of requested documents.
  • Entered metadata into the database associated with each document image scanned into the system.

Front Desk Receptionist

Integris Medical Group
Edmond, OK
08.2021 - 11.2023
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Scanned documents into electronic health record system as needed.
  • Assisted with scheduling follow-up appointments according to provider availability.

Customer Service Advocate

OptumRx
Oklahoma City , OK
04.2018 - 04.2020
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Maintained accurate records of customer interactions and transactions.
  • Followed up with customers via telephone or email to ensure that their needs were met.
  • Processed prescription orders using pharmacy software system.
  • Verified patient insurance coverage and eligibility for prescription medications.

Education

Certificate of Technical Studies - Business Administration

Kiamichi Area Vo-Tech
Hugo, OK

Skills

  • Customer service
  • Effective communication
  • Data entry
  • Problem solving
  • Detail orientation
  • Time management
  • Microsoft outlook
  • Punctuality and reliability
  • Follow-up communication
  • Team collaboration

Accomplishments

  • 4th Quarter 2022 - Integris Medical Group Paitent Experience Award
  • 2024 Friendship West Baptist Church - 52 Weeks with God Graduate

Affiliations

  • 2017-2019 People's Church Main Campus Hospitality Ministry Volunteer
  • 2017-2021 People's Church Main Campus Day of Hope Back-to-School Volunteeer
  • 2021-2023 People's Church Main Campus Children's Ministry Volunteer
  • 2023 Stanley Hupfeld Academy Mentor
  • 2024 W.O.W - Women of the West Ministry Member

Timeline

Customer Service Representative

Delasco
11.2024 - 01.2025

Customer Service Representative

Lincare
06.2024 - 10.2024

Information Specialist

Robert Half
03.2024 - 05.2024

Front Desk Receptionist

Integris Medical Group
08.2021 - 11.2023

Customer Service Advocate

OptumRx
04.2018 - 04.2020

Certificate of Technical Studies - Business Administration

Kiamichi Area Vo-Tech

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