Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Tarah Smith

Springfield,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Doordash
Columbus, Ohio
11.2022 - 08.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Claims Representative Associate

Gmc
Columbus, Ohio
02.2020 - 11.2022
  • Responded to customer inquiries regarding claim status, coverage eligibility, policy changes, and other related topics.
  • Reviewed and processed incoming claims to ensure accuracy of data entry and compliance with regulations.
  • Assessed potential fraud indicators to identify fraudulent activity and take appropriate action.

Appointment Coordinator

Marion Village Dental
COlumbus, OH
05.2018 - 02.2020
  • Ensured that all necessary paperwork was completed prior to scheduled appointments.
  • Responded promptly to any changes or cancellations of existing appointments.
  • Monitored no-show rates and took appropriate action when needed.
  • Verified insurance eligibility for all patients prior to scheduling appointments.

Education

High School Diploma -

Marion Franklin High School
Columbus, OH
05-2013

Skills

  • Data Entry
  • Account updating
  • Complaint resolution
  • Data Collection
  • Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Grammar
  • Reading Comprehension
  • Computer Proficiency

Languages

English
Full Professional

Affiliations

In the meantime I spend as much time with my kids as possible. Including going outdoors. Attending sports events with my kids and also dancing with them as well.

Timeline

Customer Service Representative

Doordash
11.2022 - 08.2023

Claims Representative Associate

Gmc
02.2020 - 11.2022

Appointment Coordinator

Marion Village Dental
05.2018 - 02.2020

High School Diploma -

Marion Franklin High School

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Tarah Smith