TARA LEA JOHNSON
Middletown,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Branch - Member Services Specialist
USAlliance Financial
West Haven, CT
06.2021 - Current
- Promptly and accurately perform member transactions and requests, via in person and on the phone, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and setting up online and mobile banking, and submitting new membership and loan applications.
- Demonstrate working knowledge and understanding of the Credit Union’s sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction.
Teller
Sikorsky Credit Union
Seymour, CT
02.2019 - 06.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Assessing member needs and providing appropriate solutions in a timely manner.
- Promote and maintain a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors.
- Ensuring adherence to company policies and procedures and Banking/Credit Union Regulations.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Store Manager
GameStop
Danbury, CT
08.2012 - 07.2018
- Provided best-in-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously.
- Leaded store associates in meeting sales, profit, and shrink goals.
- Managed all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader.
- Recruited, hire, assess, and train store associates on all aspects of their jobs, including all company/store policies, procedures, and guidelines.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Front Desk Receptionist
Catalyst Health And Fitness
Southbury, CT
02.2017 - 05.2017
- My duties included, but were not limited to; Greeted guests at front desk and engaged in pleasant conversations while managing check-in process., using and balancing the cash register, signing up memberships when membership advisors are not able, answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel and ultimately being responsive and courteous to members needs and requests.
Education
High School Diploma -
W.F. Kaynor Technical High School
08.2005 - 06.2009
Medical Assistant Certification - Medical Assisting
Porter And Chester Institute
Oakville, CT 04.2010 - 01.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Rapid 10-key data entry
Consumer banking specialist
Cash handling expertise
Excellent time management skills
Relationship building and management
Administrative support
Timeline
Branch - Member Services Specialist
USAlliance Financial
06.2021 - Current
Teller
Sikorsky Credit Union
02.2019 - 06.2021
Front Desk Receptionist
Catalyst Health And Fitness
02.2017 - 05.2017
Store Manager
GameStop
08.2012 - 07.2018
Medical Assistant Certification - Medical Assisting
Porter And Chester Institute
04.2010 - 01.2011
High School Diploma -
W.F. Kaynor Technical High School
08.2005 - 06.2009