Tarasha Pierce

• Make a high volume of outbound calls, emails, or messages to targeted prospective customers.
• Follow up on leads generated through marketing campaigns, referrals, and lead lists.
• Qualify prospects based on need, interest, and buying potential.

• Deliver professional sales presentations tailored to customer needs and product offerings.
• Build rapport, handle objections, and guide prospects through the buying process.
• Maintain strong product knowledge to confidently describe features, benefits, and pricing.
• Meet or exceed daily, weekly, and monthly sales quotas.

• Collaborated with local agencies to streamline application processes for affected residents.
• Documented findings in detailed reports, ensuring accuracy and compliance with FEMA guidelines.
• Worked closely with local government agencies to ensure understanding of community-specific needs during disaster response efforts.
• Upheld ethical standards of practice by maintaining confidentiality and impartiality throughout assessment processes.

Provided technical support for software and hardware issues via phone, ensuring customer satisfaction.

• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
• Maintained a high first-call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.