Tarasia Walls
Fresno,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Tutor
California Teaching Fellows Foundation
02.2022 - 06.2023
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Customer Service Representative
Amazon
11.2020 - 01.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science (B.S.) in Interdisciplinary Studies - Teaching
National University
San Diego, CASkills
- Customer Service
- Administrative and Office Support
- Customer Account Management
- Verbal and Written Communication
- Adaptability
- Tenacity
Additional Information
- Volunteered at Pathways to Recovery as a Administrative Assistant in Fresno,CA
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
Internal Revenue Service
06.2023 - Current
Tutor
California Teaching Fellows Foundation
02.2022 - 06.2023
Customer Service Representative
Amazon
11.2020 - 01.2022
Bachelor of Science (B.S.) in Interdisciplinary Studies - Teaching
National University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home optionHealthcare benefits401k matchPaid sick leavePaid time offSimilar Profiles
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