Tarek Sheir

• Oversaw the daily operations of various residence locations, including staff recruitment and termination.
• Supervised housekeeping and maintenance staff to uphold facility cleanliness and maintenance standards
• Making sure that the interior of the house is clean and well-maintained at all times
• Maintaining inventory of all furnishings and equipment in the house, including ordering replacements when needed
• Oversaw butler services to maintain quality and efficiency in service delivery
• Supervising chefs and quality of food served on a daily basis
• Coordinating with event planners to ensure that all arrangements are made for special events
• Coordinated with vendors to ensure timely delivery of supplies for events, contributing to seamless event execution
• Achievements:

Performance Benchmarking: establish performance metrics for the team to ensure service quality never below 7-star global standard.

Elite Travel and Lifestyle Logistics: directed end-to-end luxury travel arrangements.

• Coordinated operations to optimize efficiency
• Ensure supplies and equipment are adequate in quantity and quality and all family members (hotel booking, transportation, etc.) with senior management
• Ensured adequate supplies and equipment for family members, including hotel bookings and transportation. In collaboration with senior management
• Arranged business trips to facilitate executive meetings and functions.
• Managed logistics for business trips to support executive travel
• Managed all logistical needs for family members with professionalism and care.
• Managed all requirements of family members with professionalism and attention to detail
• Managed private office operations for UHNWI in Saudi Arabia
• Achievements:

Implemented systematic management framework.

Set SOP.

Embedded strict performance ethics into daily workflow.

Create filing system from ground up.

Successfully spread-head the end-to-end EU residency.

Customized job description for the entire domestic estate.

Elevated service delivery, operational speed and professional output.

Spread head end-to-end medical journey for the principal’s youngest son.

Cultivate direct and personal relationships with global renowned VIPs and top tier business owners.

• Implemented business measures and new guidelines to enhance operations.
• Improved working environment and business processes to boost employee satisfaction.
• Communicated with clients to resolve issues related to customer service. about customer service issues.
• Handling and the payment for the purchased units on a daily basis.
• Participated in daily meetings with GM to facilitate business discussions.
• Managed client purchase orders to streamline ordering process.
• Processed payments for purchased units daily to ensure financial accuracy.
• Achievements:

Closing a single $10M real estate in a competitive market like Dubai , alongside my top-tier hotel room sales track record.

Cultivate an exclusive global network of UHNWIs.

Formulated immediate , strategic solutions for real time operational issues, ensuring zero service disruption.

Presented data-driven strategic working plans to accelerate revenue.

• Increased room sales for Jumeirah hotels by consistently meeting monthly targets.
• Negotiating the terms of an agreement and closing sale.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintained and developed relationships with existing customers through in-person meetings and effective communication via phone and email.
• Arranging booking in our properties and always trying to obtain the highest number of sales for rooms in order to get higher revenue and sales commission as well.
• Acting as a contact between a company and its existing and potential markets.
• Preparing the necessary sales reports and sharing with the management against the KPI.
• Represented Jumeirah Hotels Group in various marketing initiatives.

• Directed sales targets in collaboration with sales team to align with overall brand strategy.
• Tracking the overall sales targets against KPI.
• Supported brand initiatives at Jumeirah Hotels Group.
• Supported brand for Jumeirah by assisting management team in business reports and tracking promotional offers.
• Coordinated marketing efforts with social media to enhance brand visibility.
• Coordinate with marketing and social media.
• Communicate verbally and in writing to provide clear data analysis.

• Communicated with hotel departments to ensure timely updates and accurate information.
• Handling the special requests for the guests and providing an outstanding performance.
• Acting in outstanding performance regarding any guests' issue and reporting it to the proper person.
• Conducting training for newcomers on a weekly basis.
• Managed operational challenges efficiently.
• Managed the weekly roster and annual vacations for the staff.
• Communicated issues to management and offered feedback with solutions.
• Ensured compliance with company standards by regularly monitoring staff performance. that all the staff adhere with company standards all the time.
• Provided exceptional service at Burj Al Arab Hotel, enhancing guest experiences.

• Greeted, registered, and assigned rooms to guests to ensure seamless check-in experience.
• Delivered room key and escort instructions to Bell person or directly to guest, maintaining guest privacy.
• Date-stamped, sorted, and organized incoming mail and messages for efficient communication and delivery.
• Employed by Four Seasons hotel

• Greet and register guests, ensuring smooth check-in and room assignments.
• Issue room keys and provide detailed instructions to Bell person for efficient guest service.
• Sheraton Hotel

• Delivered exceptional customer service through welcoming guests, efficiently processing check-ins, and assigning rooms tailored to guest preferences.
• Streamlined guest check-in by issuing room keys and coordinating with Bell staff for personalized escorting services.
• Marriott Hotel

• Welcomed guests warmly to create a positive first impression.
• Managed bookings for arrivals and departures to ensure seamless guest experiences.
• Handled all incoming and outgoing calls to address guest inquiries promptly.
• Employed by Zahra Hotel