Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Hi, I’m
Tarena Sparks
CHICAGO,IL
Summary
Overview
10
years of professional experience
Work History
Habitat Company
Assistant Property Manager
01.2024 - Current
Job overview
- Responsible in all levels for the property overall performance, i.e appearance, operation, tenant and public relations
- Responsible for conducting move-in reviews as vacancies occur
- Communicate with tenants regarding property related issues
- Conduct annual and interim recertification within required time frames
- Processed emergency VAWA move-ins/ move-outs as needed
- Responsible for purchasing office supplies as needed
- Ensure that all business activities are conducted in Compliance with The Habitat Company’s Fair Housing policies and procedures
- Served 30 day Notices to delinquent residents and created repayment agreements.
EastLake Management
Assistant Property Manager
01.2021 - 01.2024
Job overview
- Collect, apply and deposit rent monthly
- Complete MIR (Move-In Review) process to per CHA occupancy standard
- Communicate with tenants regarding property related issues
- Maintain 99% Rent Collection Rate Annually
- Assist property manager, manage maintenance and administrative staff of 10+
- Conduct monthly staff meetings
- Conduct bi-monthly residential meetings
- Assist in the supervision of vendor relations and contracts.
Nan McKay & Associates
Housing Specialist III
10.2018 - 01.2021
Job overview
- Manage an assigned caseload of HCV participants
- Conduct annual and interim recertification within required time frames
- Determine housing assistance payment and tenant rent calculation
- Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
- Maintain accurate and complete applicant/participant files
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements
- Trained new Staff on housing Specialist duties and Policies.
Nan McKay & Associates
Housing Specialist
11.2014 - 10.2018
Job overview
- Manage an assigned caseload of HCV participants
- Conduct annual and interim recertification within required time frame
- Determine housing assistance payment and tenant rent calculation
- Resolve concerns between owners, tenants and the Public Housing Authority (PHA).
Education
Wells Community AcademyChicago, IL
High School Diploma
06.1995
University Overview
Skills
- Management Certification
- Word, Excel, PowerPoint
- Yardi
- RIM Certification
- Rent Café
Fair Housing Regulations
Strong Communication Skills
Tenant issue resolution
Leasing and sales
Unit inspection
Payment Collection
Policy Enforcement
Timeline
Assistant Property Manager
Habitat Company
01.2024 - Current
Assistant Property Manager
EastLake Management
01.2021 - 01.2024
Housing Specialist III
Nan McKay & Associates
10.2018 - 01.2021
Housing Specialist
Nan McKay & Associates
11.2014 - 10.2018
Wells Community Academy
High School Diploma
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