Taren Ortega
Fullerton,CA
Summary
Dynamic professional with a strong background in customer service and training development. Skilled in team collaboration and problem-solving, effectively mentoring staff to optimize operations and elevate the customer experience. I've been responsible for cashier duties that included counting register before and after every shift. Helping customers with returns, exchanges, and monitoring their purchase through upselling credit card applications. I highly enjoy fulfilling online orders and completing cashier duties.
Overview
11
11
years of professional experience
Work History
Reservations Manager
U-Haul International
Fullerton, CA
08.2024 - 05.2025
- Managed customer inquiries and reservations using proprietary software to enhance booking efficiency.
- Coordinated with team members to optimize fleet availability and ensure customer satisfaction.
- Processed customer transactions accurately, maintaining compliance with company policies.
- Resolved booking discrepancies promptly, improving overall customer experience.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers.
Overnight Training Ambassador Grocery Associate
Amazon Fresh
Fullerton, CA
01.2018 - 12.2023
- Developed and delivered engaging training sessions on operational procedures and customer service and warehousing standards.
- Mentored new team members, fostering a collaborative learning environment and enhancing onboarding processes.
- Collaborated with management to identify skill gaps and design targeted training programs to address them.
- Provided training to retail staff on proper cash handling procedures, minimizing instances of cash discrepancies.
- Stocked merchandise, fulfilled online orders and prepped the store for the following day.
Team Lead/Cashier Team Lead
Target
Fullerton, CA
01.2016 - 12.2018
- Led team to achieve sales goals through strategic planning and resource allocation.
- Mentored staff, fostering a collaborative environment that enhanced team performance.
- Streamlined operations by implementing process improvements, resulting in increased efficiency.
- Conducted training sessions to elevate team skills and knowledge of product offerings.
- Oversaw inventory management, ensuring optimal stock levels and minimizing discrepancies.
- Coordinated with cross-functional teams to enhance customer experience and service delivery.
- Promoted a positive work environment by fostering teamwork and open communication.
- Was an expert on returns, exchanges and cashier to ensure timely service.
Team Lead
Jamba Juice
Fullerton, CA
01.2014 - 12.2017
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members on product knowledge and operational procedures.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Enhanced team performance through regular feedback, coaching sessions, and recognition programs.
Education
Associate of Science - Psychology
Fullerton College
Fullerton, CANo Degree - Pharmacy Technician - IN PROGRESS
NOCE
Anaheim, CA12-2026
Certificate - Mental Health Worker
Cerritos College
Norwalk, California, CA12-2024
Certificate - Medical Assistant
NOCE
Anaheim, CA12-2023
Skills
- Customer service
- Time management
- Customer satisfaction
- Cashier
- Online order fulfillment
- Merchandising
- Stocking and Planogram
- Inventory Management
Timeline
Reservations Manager
U-Haul International
08.2024 - 05.2025
Overnight Training Ambassador Grocery Associate
Amazon Fresh
01.2018 - 12.2023
Team Lead/Cashier Team Lead
Target
01.2016 - 12.2018
Team Lead
Jamba Juice
01.2014 - 12.2017
Associate of Science - Psychology
Fullerton College
No Degree - Pharmacy Technician - IN PROGRESS
NOCE
Certificate - Mental Health Worker
Cerritos College
Certificate - Medical Assistant
NOCE