Meticulous and tactful business professional with over 15 years of dedicated service across diverse industries, specializing in logistics and dispatch management. Proven track record as an effective team member, demonstrating a comprehensive understanding of operational processes and team dynamics. Expertise in coordinating schedules, optimizing routes, and ensuring timely deliveries enhances operational efficiency. Recognized for reliability, strong problem-solving skills, and a commitment to maintaining high standards in all endeavors.
Overview
20
20
years of professional experience
2
2
Language
Work History
Dispatch Lead
Albasheer Transportation Inc.
Alsip, IL
10.2025 - Current
Supervised daily dispatch operations to ensure timely delivery and optimal route planning.
Coordinated communication between drivers and brokers to enhance service efficiency.
Resolved operational challenges by collaborating with cross-functional teams to drive solutions.
Coordinated safety compliance within the dispatch department, fostering a culture of accountability.
Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
Developed training programs for new dispatch personnel, improving team performance.
Implemented process improvements that reduced wait times and increased overall productivity.
Dispatcher
Rama Logistics Inc.
New Lenox, IL
08.2021 - 04.2026
Sourced, negotiated rates and booked loads, through load boards, phone calls and emails.
Dispatched drivers on new loads and followed up on current loads for pick ups & deliveries.
Conquered problems and issues drivers had with their loads whether with pick ups or deliveries.
Arranged for maintenance and repair for trucks and trailers
Prepared weekly payroll and help with invoicing for payment collection
Coordinated logistics and dispatch operations to optimize delivery schedules and routes.
Managed communication between drivers, brokers to ensure timely service.
Vendor Relations Officer
Nour Communications Co. Ltd. NOURNET
Riyadh, Saudi Arabia
02.2016 - 12.2019
Facilitated communication with project management department to initiate purchase orders and ensure timely vendor follow-up for deliveries.
Conducted vendor negotiations to achieve competitive pricing and advantageous terms for price lists and tailored offers.
Coordinated interactions between external vendors and internal stakeholders to ensure alignment and effective project delivery.
Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
Help and coordinate vendor processes and methods to approve vendors.
Ensure to track, measure, report and evaluate vendor performance.
Troubleshoot all vendor problems and present to management as required.
Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
Participate to formulate workflow processes, methods and policies for applying vendors.
Monitor contractual agreements for all services & hardware vendors.
Support to explore expansion across new business lines.
Procurement Officer
Averda Saudi Int'l Co. Ltd
Riyadh, Saudi Arabia
11.2012 - 01.2016
Responsible for issuance of Purchase Orders (POs) within the specified quantity, quality and timeline specified by end user.
Interfacing with requesters from different departments, obtains details on Purchase Requests, including item description, quantity, need by date and delivery location providing catalogs as necessary.
Conferring with vendors to obtain product/service information such as price, availability, delivery schedule and discrepancies in quantity or quality.
Contacting vendors to follow up on the status of an order when necessary; keeps the requesters informed.
Entering data of non-stock items in the system; forwards received suppliers’ invoices to the Accounting department for processing.
Coordinating with freight and clearance companies to secure shipping and clearance of international orders within set quality, price and timeline.
Handling customer and supplier complaints related to defects, shortages, missing parts and resolving them.
Visits new suppliers for assessment; completing the Supplier Registration Form, securing necessary documents and forward to legal department for revision prior to adding to the Approved Supplier List.
Negotiating with suppliers for contractual agreements on fixed prices, delivery terms, and standard quality.
Credit Controller
Saudi Xerox Agencies Co. Ltd
Riyadh, Saudi Arabia
10.2010 - 10.2012
Responsible for the collection of receivables, monitoring the aging & control of credit.
Supervising a team of collectors who are responsible for delivering invoices and collection of payments.
Set up a monthly collection target for the collectors and motivate them to achieve it.
Ensuring delivery of invoices; for new equipment, consumables & service and maintenance (quarterly).
Following up with customers on payments.
Reconciling statements of accounts.
Getting balance confirmation for the majority of active accounts on a quarterly basis.
Assisting customers with issues relating to their accounts or billing.
Visiting customers and keeping good relationships; especially major accounts.
Work closely with other departments and resolve customers’ issues.
Following the company’s policy for accounts with past due amounts; sending reminders and practice sanctions or shift the case to the legal department.
Assistant Compound Manager
Al-Mabade Real Estate Investments Co
Riyadh, Saudi Arabia
12.2008 - 09.2010
(Jazeera Compound) Riyadh, K.S.A.
Assisted in the setup and grand opening of the compound.
Handled phone calls & arranged appointments for prospect tenants’ visits.
Facilitated tours to prospective tenants & provided a brief about the residential units, facilities, services, etc.
Preparing Lease Contracts and list of Regulations for new tenants.
Supervised the work of the maintenance team to ensure hand over of new units in a timely manner.
Provided superior customer service to tenants, during and outside of duty hours.
Office Manager
SAZ Contracting Est.
Riyadh, Saudi Arabia
01.2007 - 11.2008
Document controlling of all paperwork, correspondence and engineers shop drawing.
Handling phone calls, appointments and reservations.