Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taressa Rhodes

Youngstown,OH

Summary

I love working in an environment where I can help others. I have been in the Customer Service field for about 11 years now, I am very driven pay attention to detail. I have experience in data entry, communicate effectively follow policies and procedures, demonstrate work independently. I take initiative follow directions to ensure accuracy and timely completion of duties. I could type 30 words per minute with the 99% accuracy.

Overview

11
11
years of professional experience

Work History

Virtual Safety Companion

Bon Secours Mercy Health
08.2022 - Current
  • Assisted in incident investigations, identifying root causes and implementing corrective actions to prevent recurrence.
  • Assisted human resources department in developing return-to-work plans after an injury or illness, ensuring a smooth transition back into the workplace.
  • Promoted a culture of safety within the workplace by serving as a positive role model for colleagues.
  • Maintained open lines of communication with all employees regarding safety concerns, fostering a proactive approach to identifying and resolving any potential issues before they escalate.

Warehouse Assistant

TJX Distribution Center
08.2020 - 08.2022
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Printer

TTM TECHNOLOGIES INC
05.2019 - 06.2021
  • Maintained a clean, organized workspace for efficient operation of all printing tasks.
  • Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
  • Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.

Warehouse Associate/Trainer

GLI Pool Products
12.2017 - 05.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Customer Service Representative

VXI/Direc TV
07.2013 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate In Medical Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
08.2020

Skills

  • Driver's License
  • Restraint Techniques
  • Patient Care
  • Basic Life Support
  • CPR training
  • Confidentiality Practices
  • Assertiveness Training
  • Time Management
  • Attention to Detail
  • Direct Patient Care
  • Empathy and Compassionate Care
  • CPR Certification
  • HIPAA Compliance
  • Patient-focused care
  • Supporting personal needs
  • Clinical Documentation
  • Patient Care Quality
  • Patient Observation
  • Patient relationship building
  • Emotional Support
  • Patient Assessments
  • Electronic Charting

Timeline

Virtual Safety Companion

Bon Secours Mercy Health
08.2022 - Current

Warehouse Assistant

TJX Distribution Center
08.2020 - 08.2022

Printer

TTM TECHNOLOGIES INC
05.2019 - 06.2021

Warehouse Associate/Trainer

GLI Pool Products
12.2017 - 05.2019

Customer Service Representative

VXI/Direc TV
07.2013 - 07.2017

Associate In Medical Billing And Coding - Medical Billing And Coding

Ultimate Medical Academy - Clearwater
Taressa Rhodes