Tareya McCright
West Bloomfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer service Representative
Comerica Bank
06.2024 - Current
- Handle high-volume inbound and outbound calls assisting customers with account inquiries, transactions, and problem resolution
- Provide support for checking, savings, credit card, and loan accounts while ensuring accuracy and confidentiality
- Educate customers on digital banking tools, account features, and financial products to improve customer experience
- Exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with internal departments to ensure timely and effective issue resolution
- Train new staff on banking procedures and customer service best practices.
Customer Service Representative Team Lead
Waste Management
02.2017 - 05.2024
- Led and supported a team of customer service representatives in a high-volume call center environment
- Provided daily coaching, performance feedback, and support to improve call quality, accuracy, and customer satisfaction
- Acted as first point of escalation for complex customer issues including billing disputes, service interruptions, and account adjustments
- Monitored team metrics such as call handling time, resolution rates, and customer satisfaction scores to ensure service goals were met
- Collaborated with supervisors and management to identify process improvements and enhance workflow efficiency
- Assisted with onboarding and training of new hires, including system navigation and customer interaction standards
Administrative Assistant
Cardiovascular Specialists
08.2014 - 02.2017
- Provided front-office administrative support in a fast-paced medical practice
- Scheduled patient appointments, managed calendars, and coordinated provider availability
- Verified patient information, insurance details, and maintained accurate electronic medical records (EMR)
- Handled incoming calls, patient inquiries, and correspondence with professionalism and discretion
- Maintained compliance with HIPAA and confidentiality standards at all times
- Assisted providers and clinical staff with administrative tasks to ensure smooth daily operations
- Managed filing systems, data entry, and general office organization
Education
Bachelor of Science - Finance
University of Pheonix
Pheonix, Arizona06.2026
Skills
- High proficiency in Microsoft office (Word, Excel, Outlook, Powerpoint) and other computer programs
- Analytical problem-solving
- Process improvement mindset
- Handling confidential and sensitive financial data
- Attention to detail and accuracy
- Adaptability and continuous learning
- Time management and deadline driven work
Accomplishments
- Tracked KPIs using Excel and shared insights with leadership
- Handled 80+ calls per day while maintaining accuracy
- Met or exceeded performance metrics month over month
Timeline
Customer service Representative
Comerica Bank
06.2024 - Current
Customer Service Representative Team Lead
Waste Management
02.2017 - 05.2024
Administrative Assistant
Cardiovascular Specialists
08.2014 - 02.2017
Bachelor of Science - Finance
University of Pheonix