Tareyana Flood-Taylor
Wendell,NC
Summary
With a proven track record, I am a hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
8
8
years of professional experience
Work History
Customer Service Account Executive
Yelp
Remote, USA
08.2022 - Current
- Help local businesses connect with consumers.
- Contacted key clients and internal partners to develop strong business relationships and networks.
- Established trustful relationships with clients through regular follow-up calls or emails.
- Generated leads through networking, cold calling, and prospecting via social media.
Tax Preparer Assistant
S&Q Professional Services
Greenville, NC
12.2020 - 08.2022
- Ensure compliance with government rules.
- Provided customer service support by responding promptly to inquiries from taxpayers or other stakeholders regarding their accounts or filings.
- Reviewed completed tax forms to ensure accuracy and completeness.
- Answered questions from clients regarding their specific tax situation.
Customer Service Representative Technician
Spectrum
Greensboro, NC
07.2019 - 08.2021
- Provide daily support to users of various computer systems.
- Efficiently identified customer needs through active listening and questioning techniques.
- Established positive relationships with customers by providing timely, courteous service that exceeded expectations.
- Provided assistance with account setup and maintenance activities, including password resets and profile updates.
Pharmacy Technician
Harris Teeter
High Point, NC
09.2016 - 07.2019
- Accurately prepare and distribute patient medications.
- Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Education
BACHELORS OF SCIENCE IN CRIMINAL JUSTICE -
North Carolina Agricultural & Technical University
Greensboro, NC12.2021
Skills
- Call Center Operations
- Customer Service
- Complaint Handling
- Positive and professional
- Active Listening
Timeline
Customer Service Account Executive
Yelp
08.2022 - Current
Tax Preparer Assistant
S&Q Professional Services
12.2020 - 08.2022
Customer Service Representative Technician
Spectrum
07.2019 - 08.2021
Pharmacy Technician
Harris Teeter
09.2016 - 07.2019
BACHELORS OF SCIENCE IN CRIMINAL JUSTICE -
North Carolina Agricultural & Technical University
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