Open To Work
Tarica Tatum-Cook
Forest Hill,TX
Summary
Results-driven financial services professional skilled in project management, internal audit support, compliance, and operational leadership. Managed complex reporting and coordinated cross-functional teams to enhance operational processes. Delivered accurate reports to senior leadership while fostering strong relationships across departments.
Overview
30
30
years of professional experience
Work History
Project Manager
Citibank
Irving, TX
08.2022 - Current
- Developed comprehensive project status presentations, enhancing communication and ensuring timely deliveries to personnel and vendors.
- Collaborated with cross-functional teams, providing project updates to stakeholders and aligning strategies across finance operations.
- Presented data analysis findings clearly, enabling informed decision-making by stakeholders at all levels.
- Led meetings with internal teams and vendors on add-on products, fostering effective discussions and collaboration.
- Resolved billing issues in Fiserv, achieving a 15% cost reduction for Citi card members.
- Conducted audits on internal controls, producing detailed reports that identified improvement areas and supported compliance initiatives.
- Reported audit results to senior management, contributing to greater transparency and informed decisions.
- Reviewed record retention annually, ensuring adherence to company policies and regulatory requirements.
Internal Audit Support Analyst
Citigroup Inc
Irving, Texas
12.2015 - 08.2022
- Compiled and analyzed headcount reports weekly and monthly for senior management.
- Ensured accuracy of financial information through rigorous analysis.
- Recommended changes to management based on statistics of staff time allocation.
- Managed monthly reports for internal audit operations, tracking resource time effectively.
- Facilitated weekly meetings with financial directors and regional chief auditors.
- Maintained four SharePoint sites to enhance functionality and user access.
- Created job requisitions for temporary resources and oversaw onboarding processes.
- Prepared monthly invoices for third-party vendor payments via P2P.
PMO/Business Support Analyst
Citigroup Inc
Irving, Texas
07.2011 - 11.2015
- Distributed daily reports to executive management for active commercial projects upon request.
- Updated master project repository to reflect current status and changes.
- Created and managed diverse project plans to ensure streamlined execution.
- Monitored the centralized email inbox for incoming communication requests, distributing them among the CCB departments.
- Managed monthly reports for the project manager’s resource time tracking.
- Escalated aged projects appropriately to maintain project timelines.
- Facilitated weekly project meetings with business partners to enhance collaboration.
- Oversaw distribution of gift cards for service referral program, ensuring timely delivery.
Implementation Associate Senior
JP Morgan Chase Bank NA
Dallas, Texas
2006 - 2009
- Coordinated installation of new cash management products, ensuring timely delivery per client specifications.
- Conducted client interviews to clarify system and product requirements.
- Developed and distributed work plans detailing implementation timelines and client deliverables.
- Monitored the current portfolio of client implementations, escalating aged requests promptly.
Securities Operations Specialist
JP MORGAN CHASE
Dallas, Texas
2005 - 2006
- · Processed Private Placement bonds for dividend and principal payments for various accounts promptly and accurately.
- · Researched outstanding balance conditions for a resolution to ensure accurate and timely completion of daily proof, General Ledger, and other controls.
- · Maintained constant communication with internal customer service operational groups, including Client Service Representatives.
- · Demonstrated knowledge of account reconciliation processes and strong analytical, prioritization, organizational, and time management skills.
- · Provided customer service skills with diligence.
Senior Operations Specialist
BANC ONE CORPORATION
Dallas, Texas
2003 - 2005
- Handled inbound calls addressing erroneous visa and point of sale transactions.
- Resolved customer-disputed transactions utilizing Adios SBS and CMM mainframe systems.
- Negotiated charge resolutions with merchants accepting Visa credit and debit cards.
- Recovered provisionally credited funds through chargeback disputes with acquiring banks.
- Applied Regulation E guidelines and Visa ATM network requirements situationally.
Transaction Supervisor
BANC ONE CORPORATION
Chicago, Illinois
2000 - 2003
- Managed daily processing of 1,000 to 2,500 commercial loan transactions with a team of 15 individuals.
- Conducted daily audits on personnel and departmental transactions for accuracy.
- Coached and trained personnel on efficient transaction processing methods.
- Researched reconciliation outages daily to balance general ledger reports.
Senior Commercial Loan Specialist
BANC ONE CORPORATION
Houston, Texas
1999 - 2000
- Coached and trained new personnel on banking systems to enhance operational efficiency.
- Researched lending division issues related to SBS and AFS systems for resolution.
- Administered daily loan reports for review by managers and lending officers.
- Addressed customer inquiries regarding loan and payment information promptly.
Loan Operation Specialist
BANC ONE CORPORATION
Dallas, Texas
1996 - 1999
- Reviewed mortgage loan packages for compliance with policy and regulatory standards.
- Collaborated with management and lending staff on mortgage loan documentation issues.
- Distributed accurate financial statements to executive and senior management.
Education
Some College (No Degree) - Business Management
Tarrant County College
Fort Worth, TXSkills
- Project management and team leadership
- Client and vendor management
- Banking operations and regulatory compliance
- Audit reporting and quality assurance
- Transaction monitoring and analysis
- Account and procedure review
- Research expertise and skills
- Problem-solving and attention to detail
- Time management and multitasking
- Task prioritization and conflict resolution
- Effective communication and presentation skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Certified Coach-Based Trainer
Timeline
Project Manager
Citibank
08.2022 - Current
Internal Audit Support Analyst
Citigroup Inc
12.2015 - 08.2022
PMO/Business Support Analyst
Citigroup Inc
07.2011 - 11.2015
Implementation Associate Senior
JP Morgan Chase Bank NA
2006 - 2009
Securities Operations Specialist
JP MORGAN CHASE
2005 - 2006
Senior Operations Specialist
BANC ONE CORPORATION
2003 - 2005
Transaction Supervisor
BANC ONE CORPORATION
2000 - 2003
Senior Commercial Loan Specialist
BANC ONE CORPORATION
1999 - 2000
Loan Operation Specialist
BANC ONE CORPORATION
1996 - 1999
Some College (No Degree) - Business Management
Tarrant County College